Customer Service Desk

Manages order taking process and all relations with customer related to order taking, complaint handling, returns, price and product information. Manages all operative interfaces to the customer other than covered by sales force, technical customer support or key account management. Responsibilities Creation and monitoring of Sales orders (and for TGDD also purchase orders) in SAP. Support all sales channels in the country. Starts the complaint handling process (including debit / credit payments) and supports the central coordinator. Support local sales force with information of customers. Monitors and maintain prices, monitors account receivables. Enforce application of standard or best practice processes in CSD area (OTC, QNS, ...). Conduct process performance, initiation and follow up of corrective measures. Support planning and fulfillment of customer requirements based on marketing guidelines. Submit relevant market information to marketing / sales. Interface between Order Fulfillment, transport management, customers and Sales Representatives. Interface for all customer requests between sales, technical support and order fulfillment. Requirements Education in Commercial or Supply related grades. Experience of 3-4 years in CSD for international companies. Experience within order handling and fulfillment. Understanding of Supply Chain Processes. Understanding of Order to Cash Processes. Depth knowledge of SAP SD. Fluent in English (strong skill in conversation, additional languages optional). Good analytical skills, communicative and ability to work in a team Our Offer [Not translated in selected language] Clariant is a focused specialty chemical company led by the overarching purpose of “Greater chemistry – between people and planet.” By connecting customer focus, innovation, and people the company creates solutions to foster sustainability in different industries. On 31 December 2023, Clariant totaled a staff number of 10 481 and recorded sales of CHF 4.377 billion in the fiscal year for its continuing businesses. Since January 2023, the Group conducts its business through the three Business Units Care Chemicals, Catalysts, and Adsorbents & Additives. Clariant is based in Switzerland. Learn more about Clariant Follow us on Facebook, Instagram , LinkedIn , Twitter and YouTube Read more about our commitment for people - download our Employment Standards Brochure