Customer Service Representative with a High Level of Italian and English (WFH)

Our Client Through research, development and partnership, our client supporting the benefits the feet bring us: freedom, agility, well-being, and the feeling that nothing can stop us in our daily lives. Our client believes that everyone should be able to go wherever they want in comfort and they want to provide people with effective and reliable solutions to keep their feet healthy and pain-free. We Care:  Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.  We´re Curious:  Proactive approach to problem-solving and a “can do” attitude.  We Achieve Together:   Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.  What you will be doing?   Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way  You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions  Offering an omnichannel service to our consumers via telephone, email, chat, and social media  Developing a sound understanding of the products and services offered by our client   Embrace our company values and act as a brand ambassador  Requirements What skills & experience will you bring to us?   A fluent level of Italian  with exceptional grammar and spelling skills  High level of English   (Both written and spoken)  A genuine passion for delivering outstanding customer service  Ability to deal with sensitive calls with empathy  Strong administrative skills with a keen eye for detail  A professional outlook and proactive approach to problem solving  Benefits What do we offer?   Start date:  2nd of May Contract:  Temporary (substitution contract for 3-month with 1-month probation period)  Full-Time:  (39 hours/week)  Working days/Hours: Monday to Friday from 9:00 am to 6:00 pm Salary: €17,537.76 Holidays:   2 days accrued per month Paid bank holidays + 1 extra day in lieu  Working from home Training:   1 week Monday to Thursday from 9:00 am to 6:00 pm & Friday from 9:00 am to 5:00 pm Office location: Barcelona (La Sagrera)      Other Benefits:   Best-in-class people engagement activities and programs  Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment  Employee Assistance Program - Free, confidential, and impartial guidance and support  Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation  Option to sign-up for Discounted Private Health Insurance    Who we are  CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.  CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the start of their journey within CPM.  #wecare #wearecurious #weachievetogether