Sales Enablement Trainer

  • Barcelona
  • The Fork

TheFork, part of Tripadvisor group, is the leading online restaurants booking platform in Europe and Australia. We are present in +12 countries with 60 000 partners restaurant in a mission to bringing happiness through amazing dining experiences. Creator of a unique model that has disrupted the restaurant industry, we put innovation at the heart of our ambitious growth.

Thanks to TheFork (app/web), millions of diners can easily discover, book and pay the right restaurant at the right price, and thousands of restaurants owners benefits from our solutions to optimise reservation management, streamline operations and ultimately improve service and boost revenue.

Role and responsibilities : Reporting to the Sales Excellence Manager, your mission is to:

  • Onboard and train our Sales and Customer Success teams on sales skills, processes, messaging, methodology, tools and TheFork products.
  • Animate local Sales champions network to develop locally continuous training and coaching programs for local teams to build strong sales culture and drive business results.
  • Provide support to a successful launch of a Sales Academy that will aim to raise the standards of company sales performance.
  • Work closely with the other central teams (sales operations, Restaurant communication, account management, customer support, etc) and other functional areas across the organization to validate the field relevance of the multiple ongoing projects
  • Collaborate with sales leadership to identify and execute on key strategic development initiatives for the different sales population and countries.

What your day to day will include specifically :

  • Produce and update training content: case studies, training decks, role play, competitive information digest, value-based pitches, call flow process...
  • Consolidate and further develop "TheFork Playbook" as the knowledge base for all sales population
  • Organize trainings sessions & coaching sessions, in coordination with Sales managers.
  • Take care of all logistics regarding training sessions and track attendance/participation at individual level.
  • Ensure that onboarding of new Sales people is executed properly and effectively
  • Gather feedback and measure satisfaction following training programs,
  • Ensure proper adoption of the most important training assets and measure it.
  • Adapt training programs according to sales population: Inside sales, Field hunters, Account Managers, Restaurant Trainers and Management.
  • Collect and share best practices
  • Help sales managers identify opportunities to incorporate new learnings into real-life scenarios while providing guidelines and coaching tools
  • Frequent travel (20%) will be required.

REQUIREMENTS

  • Degree in business, ideally with a major in marketing.
  • Minimum 3 years experience in Sales or Customer Success or trainer roles
  • Experience with a proven high performing track record of similar Sales / CS/ trainer learning functions
  • Genuinely interested in knowledge sharing and helping sales grow
  • Curious and passionate by Sales teams
  • Marketing acumen. Excellent written and verbal communication skills.
  • Very good project management, coordination and presentation skills.
  • Understanding of knowledge management
  • Experience in matrix organization and navigating multi-country organization
  • Self-starter, ability to work in a very autonomous manner.
  • Very good ability to prioritize, synthesize, summarize.
  • Creative, proactive and strategic thinker.
  • Team-player with strong interpersonal skills.
  • High level of English is a must. Fluency in a second European language

What's on Offer :

  • Permanent contract
  • Competitive fixed salary
  • International working environment
  • Compensation for practicing sports in any gym in your city
  • Interesting discount in private health insurance

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