SAP GTS Consultant for Application Support (m/w/d)

TASKS:Process, track and solve 2nd and 3rd level support tickets for the SAP GTS services Compliance Management, Customs Management, Risk Management and Electronic Compliance ReportingAnalyze GTS-related technical application problems in detail and in search of sources of errors (and their solutions)Apply project related or demand-based adjustments of the SAP GTS standardsWork in close coordination with our customers and create well-tailored implementation specificationsImplement complex requirements via SAP GTS customizingConduct presentations and workshops for customers and interested partiesConstantly expand your skillset regarding SAP GTS (e.g., GTSe4H and extensions) Qualifications and Skills: University degree in business administration, (business) informatics, logistics or another comparable qualificationSAP application expert from industry or relevant professional experience as SAP logistics IT-module leadInitial experience in foreign trade and SAP GTS is an advantageExperience in the processing of support requests (incidents, changes, and service requests)Desirable: experience in dealing with Fiori applications relevant to the GTS-area and knowledge of SAP interface technology (e.g., SAP ALE/IDocs, EDI, etc.) and SAP programming (debugging)Heavily service-oriented way of workingAn independent, proactive and at the same time team-oriented way of working is an important pre-requisiteVery good knowledge of English or GermanWillingness to travel for occasional customer visits, company events, trainings, etcHybrid way of work, flexibility in terms of presence (combination of remote work and office days) Benefits Continues training possibilitiesPrivate health insuranceTax benefit for restaurants and public transportationTeam events & Competence Center eventsVariable bonus paymentsGood equipment: IphoneLenovo Notebooksergonomic office deskscoffee, water, fruits and cookies flexible working hours