Concession Store Manager

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. : If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! :Job Title: Store Manager (Concession)Reports to: District ManagerDivision: Concession, RetailMAIN JOB OBJECTIVEThe Store Manager is responsible for recruiting, training, and developing Supervisors and Sales Associates (including the Footwear and Menswear doors if applicable), meeting and exceeding sales plans, implementing sales driving strategies, maintaining visual merchandising standards across all Department store, and developing strong relationships and strategies with retail partners to achieve sales results across all locations.ESSENTIAL JOB RESPONSIBILITIESDriving the Business:- Meet sales goals by working with District Manager, corporate team, and retail partners on a consistent basis to identify and communicate ideas and opportunities to drive sales within all doors.- Analyze sales reports to determine the needs of the business and set business strategies- Communicate opportunities, including, but not limited to: strategies to drive sales, stock needs, and product needs- Ensure individual sales goals are set for team members and manage results to ensure peak performance- Support the development of Supervisors’ strategies to drive sales- Ensure team members are trained and fluent in all aspects of Michael Kors’ selling strategies, customer service model, and demonstrate in-depth knowledge of the merchandise- Motivate team to meet and exceed sales and productivity goals, ensure they are fluent in all aspects of the business- Demonstrate sales leadership by playing an active role on the selling floor- Collaborate with the DM and wholesale marketing to identify marketing opportunities to support sales- Develop events/incentives that will continue to grow the customer baseTraining:- Train and develop MK team members on visual merchandising standards, product knowledge, best practices and Michael Kors’ Jet Set selling strategies and customer service model to maximize their business- Educate retail partners and Selling Specialists on sales strategies, product knowledge, and visual merchandising standards through regular training sessionsTalent:- Continually evaluate the performance and development of team members and provide constant feedback to ensure positive results- Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all timesCustomer service:- Engage every customer within the concession by utilizing Michael Kors’ selling service strategies and techniques- Drive sales through utilizing a clientele book and developing a personal client database- Resolve all client problems and complaints quickly and effectively- Manage all special events inclusive of collection previews, client events, sale events and dept store events, etc- Empower sales associates to make decisions in the customer’s best interest that also support the Company’s philosophy- Ensure image and grooming standards are professional, reflective of the brand image, and adhered to at all timesOperations:- Ensure visual graphics are current- Ensure store and stock room maintenance, presentation, and organization issues are addressed in a timely manner- Ensure deliveries are properly processed by Retail Partner and on the selling floor in a timely manner- Schedule MK team members to maintain adequate floor coverage while maintaining payroll budgetsAt Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V