Customer Service B2B E-commerce American Native

Important:

• American Native Speaker
• We are open full time or part time

Goals of the position:

• Provide exceptional online customer service support
• Resolve order-related issues by liaising between client and internal/external groups (warehouse/carriers)
• Initiate and follow-up with new American customers
• Answer product-related and general inquiries
• Keep current with product information
• Assist with various operational and administrative tasks
• Support QA and share product and website-related client feedback
• Contact clients for credit card decline and ensure daily sales goals are met
• Identify opportunities, seek new initiatives, and participate in the development of functional and service enhancements in order to maximize sales

Knowledge:

• Fashion eCommerce sales and customer service experience
• Outstanding fashion selling behaviors, listening and responding to customer needs to deliver service
• Client-centric mentality
• Detail-oriented
• Positive can-do attitude
• Resourceful and creative problem solver
• Computer proficient (Microsoft Suite)
• Excellent written and verbal skills
• Drives to meet and exceed sales goals and customer expectations
• Team Player
• Ability to prioritize and multi-task in a dynamic environment

Tipo de puesto: Jornada completa, Media jornada

Horario:

• De lunes a viernes

Ubicación del trabajo: Empleo presencial