Customer Service Representative with high level of German

  • Terrassa
  • Talent Search People Native Speakers
Description Do you have previous experience in customer service, administration or logistics and managing a team? Then this is your chance to work in a multinational organization with a positive working environment! Our client is an American company of the industrial sector, present worldwide and providing highly technological solutions of air filtering.They are building up their new center, heavily investing in structures and multilingual talent. The successful candidate for this position will need excellent communication and problem-solving skills, attention to details, ability to multi-task, flexibility and be a team player. As a Customer Service your key responsibilities will be:You will handle customers’ purchasing orders, by using a mix of different technologies and processes, and ensure effective service and administrative support for the assigned customers, following compliancy regulations.You will provide delivery commitment to customers and follow-up on order activity, to alert customer and sales team in case of discrepanciesYou will perform Inbound and outbound communication with our customers/suppliers and within the organisationYou will provide necessary shipping and quality documentation to facilitate shipments and collections of the goodsYou will handle new customer and supplier requests creation, and local purchasing tasks, manage invoice creation and corrections and return of the material activitiesYou will escalate customer complaints across several communication channels Requirements You are the person we are looking for if:You have higher education or bachelor’s degree with administrative and/or commercial orientation or equal through experienceYou have a high level of German and an Advanced level of EnglishYou have at least 1 or 2 years of experience in administration, customer service or logisticsYou have working knowledge of MS Office packages and Oracle R12. Knowledge WorkDay, E-commerce, web-portals and EDI is a plus.  Offer What is offered:Be part of a leading organization with +100 years of experience and over 14.000 employeesInternational work environment and internal growth opportunitiesCompetitive salary and a permanent contractMonthly activities organized by our employeesA permanent full-time job of 40 hours per weekWFH policy to be applied; after 2 months of trainingSchedule: 8 – 17h (1h flexibility), from Monday to Friday and 3 days of telework per week (after the initial training at the office for 2 months)TrainingShuttle bus from Plaza España (BCN) to our office (Terrassa)Social benefits after one year seniority (health, dental and life insurance) on the top of your salaryGreat workspace with a nice rooftop to enjoy during your breaks