Customer Service Specialist (6 months contract)

  • Terrassa
  • Donaldson
Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. ​We are hiring for a Customer Service Specialist with fluent level of English to cover a paternity leave for a period of 6 months. This role is located in Terrassa (Barcelona) and offers 3 days of remote working per week.In this position, the selected candidate will be handling customers' purchasing orders and developing strong relationships with the assigned accounts, to support the sales team to continue market growth in the BeNeLux region.This role is best suited for candidates with strong communication and administration skills & the ideal candidate will have previous experience in customer service, administration, or logistics.Key Responsibilities:Process, monitor, and follow-up customers' purchasing ordersEnsure effective service and administrative support for the assigned customerProvide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepanciesManage invoice creation, corrections, and the return of the material activitiesReceive and process customer inquiries on standard pricing, lead-time, products, and availability, through an efficient and friendly communication with customers, to maintain excellent customer relationshipsCoordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activitiesRelevant Experience and Skills:Minimum of 1 year of experience in customer service, administration, or logisticsWorking knowledge of MS Office packages and OutlookKnowledge of Oracle R12, incoterms, payment terms and CRM are an assetFluent level of English, Dutch would be an assetFlexibility, ability to multitask, to manage time and to adopt to changesPro-active attitude, ability to take decisions when necessary, and to be a time playerWhat we do we offer? Multicultural work environmentTemporary position of 6 months to cover a paternity leaveFlexible working schedule (7.30 - 9.30 to 16.30 - 18.30)Daily shuttle bus from Plaza España (Barcelona) to our office in TerrassaCompetitive salary & monthly meal allowanceHybrid working model (3 days of remote work per week)Initial training is in the office for 1 monthStart date: Ideally on May 1st#LI-GP1