Customer Success Manager, Mdr Emea

  • Madrid
  • Check Point Software Technologies Ltd.

Why Join Us? : As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

If you want to make the world a safer place - you belong with us.

Key Responsibilities :

  • Responsible for daily customer management and interaction
  • Ability to coordinate multiple projects and lead service delivery milestones
  • Provide single source of contact with customer expectations and deliverables
  • Work with a global dynamic team in real time
  • Coordinate the use of Managed Detection Response solutions and Incident Response services
  • Creation of detailed incident report generation for customer events
  • Creation of reports and daily activities for engagements and incidents
  • Directly work with customers/executives to define project requirements
  • Work within a team environment to meet service delivery standards

Qualifications :

  • Understanding of Incident Response lifecycle and cyber-security frameworks
  • 2-5 years of project management experience
  • 2-5 years of experience in a SOC environment and/or Incident Response role
  • 2-5 years of hands-on systems administration and/or optimization experience
  • 2-5 years of experience in customer communications (support/investigation/consulting)
  • Demonstrated advanced technical writing experience in English language
  • Ability to work with mínimal instruction or supervision
  • Domestic and International travel may be required
  • Ability to speak additional languages beyond English is a plus (Spanish, Italian, French, German, Hebrew)

Don't meet every requirement? No problem. We're committed to fostering a diverse team of individuals. If you believe you have what it takes to thrive in our passionate, fun, remote-friendly, and fast-paced environment, we encourage you to apply. Your unique perspective might just challenge our preconceptions about who belongs in this role.