Customer Support Agent (Automotive), Slovak / Slovenský

  • Barcelona
  • Bosch
Company DescriptionWe are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world. We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units. So besides having external client, we also work for the Bosch Group itself, helping colleagues and divisions in other areas. As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for on-going product maintenance or the emergency and monitoring call center. Job DescriptionAre you ready to embark on a new adventure with Bosch Service Solutions, where you will join a dynamic team in a stable and inclusive environment with plenty of opportunities for career growth? You will be part of Bosch Service Solutions new project kick-start in 2024 and play a key role in its launching in Barcelona.New year, new beginnings, right? Key LanguagesC2 or full professional level of Slovak / Slovenský.Professional level of English will be a big plus, training is in English.Main ResponsibilitiesManage incoming contacts such as phone calls, emails, and letters from customersAssist customers by providing information about products, resolving client’s queries, and explaining company policiesAssist customers through various digital channels, reaching out to them if necessaryCollaborate with different departments to find appropriate solutions for escalated casesManage interactions on social media platforms to ensure timely and helpful responses to inquiries or commentsBecome the best brand ambassador, and provide an outstanding service to clients.Our recruitment process? Step 1: Interview with Talent Partner to get to know you betterStep 2: Language Check Step 3: Interview with the Hiring ManagerQualificationsCore Skills/experiencePrevious customer service experience is desirable but not essentialStrong problem-solving skills and ability to handle customer queries with empathyPositive attitude and willingness to learnPeople Person – you enjoy working in a collaborative team environmentTech savvy and analytical