Customer Support with German for Hotel Industry

  • Torrente
  • City Job Offers
  Customer Support with German for Hotel Industry   Solving problems and assisting clients is your thing? A German Speaker living in Valencia? We have an awesome opportunity available.     Job Overview This is what you tell people at parties: I am working at an international, superfast-growing tech company, and we are revolutionizing hoteliers around the globe. This is one of the world's best Hotel Management Systems for 2 years in a row and empowers hoteliers to run their property way more effectively. They have a growing team of 100 heads that is working from 10 offices all over the world!   Your role You will be responsible for ensuring our German-speaking hoteliers use the platform with absolute happiness! You will be accountable for: - Training hoteliers in using the platform to their best advantage on all possible touchpoints - Proactively calling hoteliers to educate them of the added value of our additional paid features - Fun & productive collaboration with our other teams, specifically your German teammates. - Creating video & written content to teach our hoteliers in all possible topics so they can use the platform in the most self-sufficient way     ️ Benefits - Working in a vibrant international fast-growing company - Unlimited learning & growth potential - Your ideas and performance making a big difference in our organization and the global hotel industry - Work hard, Play hard mentality. We love celebrating successes together! - Employee Equity Scheme - Annual Platform Hotel Experience - Friday lunches paid for by the company - Annual salary increases - Training & Development opportunities     The perfect fit - Speaks German proficiently - Is located in Valencia - has Hotel (front-desk/reservations) experience - Patient and empathetic towards others, but naturally able to lead a conversation, deal with emotions and not afraid to upsell - Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritization abilities - Drive to revolutionize hoteliers worldwide - Self-motivated & ability to deliver under pressure - Team-player - Organized and has a great eye for detail - Affection for both international business & tech   Shares our core values: 1. A CCOUNTABILITY 2. B EAT YESTERDAY 3. C LOCK SPEED 4. D EAL’S A DEAL 5. ‍‍‍ E MPOWER ANOTHER