Customer Webdesign Specialist - French Market | OG625

At Amenitiz, we're on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats in Bolivia. Empowering over 12,000 hoteliers worldwide, we're not just another SaaS scaleup - we're revolutionising one of the world's oldest industries. With over $50M raised from top-tier VCs backing disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been named a TravelTech Titan and one of Wired's hottest start-ups. Starting in 2024 with a diverse team of 380+ across our Barcelona and Medellin offices, Amenitiz fosters a culture of positivity and personal development. Within our ranks, you’ll find enthusiastic individuals who thrive on ownership and collaboration. Every day, we lead by example, putting client satisfaction first and fostering a culture of strong execution. We're dedicated to making a positive impact wherever we go. Are you ready to take on a new challenge?

As a Customer Web Design Specialist at Amenitiz, you guide our clients through the onboarding phase, which includes:

1. Tailoring websites to their specific preferences.
2. Offering advice on enhancing online visibility and maximising direct bookings.
3. Ensuring their utmost satisfaction and seamless product adoption.

As a Customer Web Design Specialist at Amenitiz, you will:

1. Engage directly with our new customers, comprehensively understanding their requirements and translating them into the website building process (i.e. use of an internal tool), making sure to uphold commitments to time and quality.
2. Deliver an exceptional customer experience throughout, accelerating their path to early success with their websites.
3. Collaborate seamlessly with our Account Executives and Customer Onboarding teams, leveraging their expertise as needed.
4. Establish effective connections with domain providers and webmasters to gather essential domain-related information.

You are a native French speaker with proficiency in English (proficiency in other languages is a plus). Your strengths lie in excellent communication skills and a high level of empathy, allowing you to consistently see things from the customer's perspective. While your interests lie in graphic design, web design, or the tech environment, your unwavering commitment is always centered on customer service. Bonus points if you have prior experience in customer-facing roles.

Your inherent qualities include exceptional organizational skills and the ability to work independently in planning and executing your tasks. You are driven to excel and thrive in a fast-paced environment. Challenges and unexpected changes ignite your determination to find optimal solutions. Your dedication to achieving your best results is matched by your enthusiasm for teamwork and your readiness to contribute to team goals.