Export Customer Service - North Africa

Donaldson is committed to solving the world’s most complex filtration challenges. Employing innovation and breakthrough solutions, we are advancing filtration for a cleaner world. We look for the best people to help us succeed, offering opportunities to learn, effect change, and make meaningful contributions at work and in our communities. This is a place where you can make a world of difference. Follow Us on LinkedIn: As an Export Customer Service Representative, you will be focused on handling customers’ purchasing requests, developing strong relationships with our customers located in North Africa, and supporting the sales team for continuous market growth. Key Responsabilities: - To process, monitor and follow up customers’ purchasing orders - To ensure effective service and administrative support for the assigned customers (B2B) - To provide delivery commitment to customers and follow up on order activity to alert customer and sales team in case of discrepancies - To receive and process customer inquiries on standard pricing, lead-time, products, availability, through an efficient, prompt and friendly communication with the aim of maintaining excellent customer relationships - To establish key communication link between customer and internal departments (sales, logistics, finance, production) to keep all involved parties aware of customer activities. Education, Experience and Skills: - Higher education with an administrative and/or commercial orientation - Previous experience in administration/customer service/logistics with experience in Export preferrably handling African markets - Working knowledge of MS Office packages. Knowledge of Oracle R12 is an asset - Strong communication and administration skills, fast learner and a team player - Flexibility, ability to multi-task, to manage time and to adopt to changes - Understanding and following the company values and principles - Pro-active attitude (initiative to contact customers), ability to take a decision when necessary - Fluent in French and English (company language). Arabic would be a plus Job offer: - To be part of a multional company with internal growth opportunities - Permanent position and flexible work schedule (7.30 - 9.30 to 16.30 - 18.30h) - Initial training at the office for 2 months - Hybrid working from home policy (3 days per week of telework) - Daily shuttle bus from Plaza España (BCN) to our office in Terrassa - Social benefits after one year seniority (life and health insurance, pension plan) - International work environment and free Spanish online lessons LI-GP1 Come make a World of Difference! Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.