IT and Audiovisual Support Technical Lead

Internataional company.|Located in Barcelona. International company located in Barcelona. * Demonstrate strong ownership on committed tasks. * Responsible for managing escalations within the GTS Function Onsite scope. * Responsible for monitoring service quality according to KPI's, creating reports, and data analysis. * Proactively identify gaps, propose improvement actions, and explore solutions. * Suggest or create valuable documentation articles. * Input into team meeting agenda and coordinate operational tasks and BAU. * Be available to support users and provide constructive feedback. * Build profitable relationships with vendors and third-parties, with the ability to negotiate and procure, aligned with budget control. * Maintain confidentiality when dealing with sensitive or personal issues. * Participate in Interviews, lead operational meetings, and project management. * Knowledge of Windows 10, MacOS, networking components, services, inventory tools, deployment software, endpoint management consoles, and user profiles. * Experience coordinating projects such as HW or SW implementation, office moves, assets lifecycle, etc. especially if at international level. * Expertise and interest in Audio-visual and videoconferencing equipment, especially Crestron and MTR devices. Including supporting corporate live events. * Experience with Service ticketing and Inventory tools (GSD, Jira). * ITIL Oriented, ITIL v4 is positively valued. * Ability to innovate and develop creative and efficient solutions (I+D). * Programming and scripting knowledge for automating is very valued. Oportunidades de carrera y desarrollo profesional.