Fashion Customer Service Representative - Japanese

  • Barcelona
  • Teleperformance In

Teleperformance Spain is looking for Customer Service Representatives, eager to work for a leading Fashion Brand headquartered in Barcelona. Responsibilities Receive incoming telephone calls from new and existing customers Manage customers' orders, changes and returns of products and/or services according to ensure timely and accurate product and service delivery Provide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales Requirements Key Competencies Data accuracy Attention to detail Ability to gain immediate credibility and trust Exceptional communication skills PC and system literate Candidate Profile Confident and enthusiastic. Ability to work well as part of a team as well as independently Native level of Japanese Fluency in English or Spanish First class written, verbal and interpersonal skills Numerate and articulate Well organised, reliable and thorough Work permit required Benefits What we offer 38.5 hours/week and night-shift schedule: from 1:00 to 9:00, from Monday to Friday Salary: 18.071,30€ gross/year + night-shift bonus This is a hybrid job so living in the Barcelona area is a requirement. Individual career paths to grow within the project We are one of the world's largest provider of contact center services Engage in an excellent work environment and team building activities. Dynamic and international environment