From Home - Customer Representative - German Market

Customer Representative

Responsibilities : Contact Management:

• Provide first class customer satisfaction at all times and do whatever is necessary to support our customers
• Ensure correct presentation of the customer’s corporate and brand images in all interactions.

Knowledge Management:

• Attend all trainings and certify at Online Academy to prove expertise and understanding of all topics relevant to the service.

• Provide pro-active feedback to team leaders regarding new solutions, potential escalations, or service issues in order to pro-actively find solutions in cooperation with the company if not within WEBHELP guidelines

• Enrich and localize the knowledge database from new incoming contacts

• Hours and Benefits:

• Shift: 39 hours/week from Monday - Friday from 09:00 - 18:00- Salary: 17.400 Euros gross/year + up to 2.400 Euros gross/year in bonus

• Permanent contract

• Ongoing training

• Diverse growth opportunities

• Work from home

• Start date: Immediate

• Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*

Requirements : Language Skills:

• Native level of German and Advanced level of English

Soft Skills:

• Self-motivated
• Team player
• Active listening/comprehension skills
• Supportive person
• Outgoing and open minded
• Very good written skills
• Customer-focused attitude
• Goal oriented attitude- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

RRQ22-007383-1-GERMANY