Google Junior Technical Support Specialist

  • León
  • Softwareone
Why SoftwareOne? Why SoftwareONE? SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 90 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at The role We are looking for a Junior Technical Support Technician who will be part of our Google business line. We are looking for a technical profile very oriented to deal with people, tidy, responsible, passionate about new technologies. You will be responsible, along with the rest of the team, to provide complete solutions to the digital transformation of companies. Manage the collaboration solution, messaging and Google Platform for enterprises, Google Cloud Platform and all the tools that complete the Google ecosystem, performing, among other functions: Incident management in our Technical Support portal. Documentation of technical procedures. Dealing with the customer. Creation of newsletters with the latest relevant news. Maintenance of virtual machines and other types of infrastructures in the Google cloud. Daily work in a team. The position is based in the León office and will be international in scope. What we need to see from you You will work in an advanced and innovative technological environment alongside highly qualified professionals. You will have the opportunity to obtain official Google Certifications and you will have multiple training options to enhance your professional development. You will develop your job in a framework of flexible hours and telecommuting several days a week. Higher Vocational Training or University Degree related to IT or Telecommunications. High level of English required. Technical support orientation, troubleshooting and constant learning of new technologies. Basic knowledge: Cloud environments, virtual machine management, DNS and Internet protocols, SMTP traffic, security. Internship experience in Technical Support is a plus. Are you interested? Elisa Vallejo, our Talent Acquisition Specialist, will take you through the selection process with you every step of the way. Job Function Software & Cloud Services