Head of Go to Market Training

  • Barcelona
  • Confidencial
Head of Go to Market TrainingJob DescriptionAs Head of Global Go To Market (GTM) Training, you will design, develop and implement strategy, processes and tools to create best-in-class training content for external and internal audiences in support of implementations. You will manage the team, while designing, developing, and implementing best-in-class GTM training for go forward platforms for the following consumer-based lines of business at Likewize: Device Protection, primarily mobile phones, tablets and wearables Extended Warranty for electronics, gadgets and appliances Trade-In for mobile phones, tablets, wearables, electronics and gadgets Affordability for devices, electronics and gadgets, including upgrades for mobile phones Premium Technical Support for devices, electronics and gadgets Repair Services for same unit repair via our WeFix brandYou will manage and assist in the design, development, and (when necessary) delivery of training materials to various teams via train-the-trainer, classroom, self-study, webinar, and eLearning. Training topics include comprehensive program overviews, sales tactics, compliance materials and internal customer care processes related to new system/client launches, existing client program changes, compliance regulations, soft skills & customer service. Our goal is to drive profitability and compliance by ensuring client sales partners are properly trained, as well as drive excellent customer services by executing strong learning and development programs for internal, customer-facing teams.Responsibilities Initiate and manage continuous improvement activities; delivering recommendations to improve processes, increase efficiency and grow end user engagement and learning Develop, grow, and maintain relationships with key client counterparts, strategic partners and vendors Deepen internal and external partner relationships to understand objectives and goals Design, develop, and implement training deliverables toensure all internal and external stakeholders are prepared for launch. Key activities within this function include creating and performing quality assurance on learning content for consumer and client-facing programs, as well as creating learning content for internal Customer Care team training. Collaborate with internal and external clients and applicable vendors to conduct program & performance needs analysis, establish a launch plan, assess course design and development, and appropriate execution for distribution and marketing of finished product Develop a wide range of training materials and other performance support tools, including storyboards, scripts, course content (including modular based), templates, and directions in a variety of formats; include assessments to measure success of training programs and utilize results to improve the value to the participants within a timely manner Lead and develop GTM training team, supporting each member's growth and ensuring the provision of professional and effective content Active participation on the VP Client Success management team including staff planning, talent management, policy execution and employee engagementRequirements/Skills Bachelors degree preferred, instructional design or adult education a plus 10 years of relevant experience in internal and external stakeholder training in a high-tech electronics, repair, or extended warranty/insurance industry Demonstrated talent management experience, preferably having managed a team of at least 5 individual contributors Extensive experience with Excel, Word, Outlook, PowerPoint, Adobe Cloud Product Suite, as well as an Authoring Tool (i.e.: Storyline (preferred), Camtasia, Captivate, Lectora, etc.) Experience publishing to a Learning Management System (LMS) Fluency in additional languages (Spanish or French) a plus Ability to travel up to 10 PERCENT as required