Help Desk Agent

Essential Job Functions :

• Provide basic technical support in infrastructure services, assisting with routine tasks.
• Participate in infrastructure projects and tasks to gain hands-on experience and knowledge.
• Support basic monitoring and routine troubleshooting of infrastructure systems.
• Work with team members to address infrastructure-related needs and day-to-day operations.
• Assist in the development and maintenance of infrastructure documentation.
• Show eagerness to learn and grow in a technical role.
• Develop foundational technical skills and knowledge.
• Follow established best practices and standards in infrastructure service delivery, under supervision.

Basic Qualifications :

• Entry level
• Typically, 0-1 years of relevant work experience
• A strong desire to gain experience in infrastructure technology analysis
• A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications :

• Relevant certifications, such as CompTIA A+, AWS Certified Cloud Practitioner, or Microsoft 365 Certified: Fundamentals, are a plus