Technical Global Support Engineer* Adabas & Natural

Locations in Germany : Darmstadt, Düsseldorf, Berlin, Leipzig, Hamburg, München, Stuttgart, Nürnberg, Saarbrücken

At one of our German locations we are looking for a Technical Global Support Engineer* A&N.

YOUR TASKS

• Provide courteous and professional technical support to customers and internal staff to ensure the highest level of customer satisfaction
• Research technical problems using problem analysis techniques, knowledge bases, problem simulation, cross-functional collaboration and other skills
• Help improve our customer self-service knowledge base by creating and publishing technical articles
• Set up technical environments to replicate issues as needed
• Take initiative to acquire and improve product knowledge of SAG products and platforms and supporting technologies

YOUR PROFILE

• Completed studies in computer science, business informatics or a comparable education at a university of applied sciences, university of cooperative education, vocational school
• You are proficient in at least one transaction or object-oriented programming language and are familiar with relational databases
• You have operating system knowledge such as Windows, Linux or z / OS
• Structured thinking and analytical skills are among your strengths
• You are familiar with diagnosing product problems and appreciate the challenge of finding solutions to complex problems
• You are a team player who enjoys working in a stimulating, international environment that offers many opportunities to strengthen your technical skills through a generous training program
• You enjoy working with multicultural colleagues and customers and put the customer first in your work
• You are proficient in German or Spanish, at least level C1, and English, both written and spoken
• You like to work in teams and convince with your communication skills
• You like to take on tasks and challenges