Customer Service Export (Turkish)

Donaldson is committed to solving the world’s most complex filtration challenges. Employing innovation and breakthrough solutions, we are advancing filtration for a cleaner world. We look for the best people to help us succeed, offering opportunities to learn, effect change, and make meaningful contributions at work and in our communities. This is a place where you can make a world of difference.

Follow Us on LinkedIn: We are currently looking for a Customer Service Specialist that will be focused on handling customers' purchasing orders for our Turkish customers of Mobile Solutions in our Export team.

As a Customer Service Specialist, you will be developing strong relationships with the assigned accounts, and supporting the sales team for continues market growth of this region.

Key Responsibilities:

• Process, monitor and follow-up customers' purchasing orders
• Ensure effective service and administrative support for the assigned customer
• Provide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies
• Manage invoice creation, corrections, and the return of the material activities
• Receive and process customer inquiries on standard pricing, lead-time, products, and availability, through an efficient and friendly communication with customers, to maintain excellent customer relationships
• Coordinate internally with other departments, such as sales, logistics, finance and production, to keep all aware of customer activities

Profile :

• Minimum of 1 year of experience in export/logistics
• Working knowledge of MS Office packages and Outlook
• Knowledge of Oracle R12, incoterms, payment terms and CRM are an asset
• Turkish & English fluent
• Flexibility, ability to multitask, to manage time and to adopt to changes
• Pro-active attitude, ability to take decisions when necessary, and to be a time player

What it's offered:

• International work environment
• Career development
• Permanent position and flexible work schedule (7.30 - 9.30 to 16.30 - 18.30)
• Terrassa based, and daily shuttle bus from Plaza España (Barcelona) to our office
• Hybrid working from home model (3 days of remote working per week)
• Initial will be in the office for a period of 2 months
• Social benefits are offered after 1 year (health and life insurance, pension plan)
• Monthly meal allowance (160 Eur monthly)
• Free coffee, fresh fruit during office days and free online Spanish lessons outside working hours

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Come make a World of Difference!

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.