Servicenow Consultant

Key tasks & responsibilities:

• Responsible for defining and constantly improving the HR Service & Workflow solution based on the ServiceNow (Now) platform.
• Creates a solution that tackles complex challenges using a human-centred design methodology that unlocks business outcomes in the HR service& workflow management area.
• Ensures value realisation and return on investment by governing product development and guiding the HR function through a clear product vision and prioritised backlog
• Improves the usability of HR Service Management by incorporating user research methods to guide the design, development, and refinement of the work.
• Expresses concepts by rapidly wire framing and prototyping scenarios using a combination of tools and digital methods.
• Uses evidence-based research to influence strategic digital product decisions.
• Organises design critiques to solicit feedback and improve design.
• Collaborates with Software Engineers, Product Managers, and Designers to refine the UI and workflows of a digital product.
• Embodies a training role in a "Train-the-trainer" approach for Citizen Development training initiatives within the ServiceNow HRSD module.
• Supports digital product teams in defining goals, signals, and metrics for the digital product.
• Encourages and holds up high standards for the digital product experiences.
• Demonstrates awareness of accessibility and industry design standards.
• Serves as an ambassador for Product Design within the org and in the broader design community.

Qualifications & competencies:

• Bachelor’s and/or Master’s degree in Computer Science, Software Engineering or related technical discipline.
• Proven experience as Product Designer with the ServiceNow HRSD module
• Experience with IT solution space for HR Service Management (e.g., ICT integration)
• Fluency in best practices for architecture and design of IT products.
• Strong knowledge of usability principles and techniques.
• Familiarity with Ideation and Story Boarding techniques for UX (User Experience) design methodologies
• Communication, presentation, and storytelling skills.
• Hands-on project experience working in a collaborative multi-disciplinary team and working directly with developers for implementation of designs in a larger implementation context
• Experience in a highly Agile/scrum environments.
• Knowledge about Software Development Life cycle.
• Good Verbal and written communication skills.
• Fluent in English, both written and spoken.
• Strong conceptual, quantitative, problem solving and decision-making skills.
• Ability to work successfully with people from a variety of different cultures and backgrounds.

In exchange we will offer you:

• A flexible hybrid work model (Home Office) including the option to work anywhere within the EU and 2 weeks/year outside the EU.
• Career development with wide access to professional development tools & trainings.
• Competitive salary, bonus & top performers awards on recognition in case of exceeding contribution
• Meals Subsidy in Office.
• 2 additional annual leave days after 3 years in the company.
• Life & Accident Insurance.
• 100% salary coverage in the event of medical leave.
• In-house medical service at premises open 5 days a week for 8 hours.
• 24-hour psychological, medical, and social care for employees and family.
• Annual medical check-up.
• Subsidised sports groups, physiotherapy service, online gym.

What you need to do now

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