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Country : Spain Location : Italia 12, 28821 Coslada, Spain Posi tion**: Aftersales Manager - Trucks & Trailers Refrigeration
Location : Madrid, Spain
Contract type : Full-time
Build a career with confidence
At Carrier, you’re joining the world leader in healthy, safe, sustainable and intelligent building and cold chain solutions. We create solutions that matter for people and our planet - and our employees are the heart of it all. We are a company of innovators and problem-solvers who are united by The Carrier Way - our vision, values and culture.
As an employer of choice, we strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. In short, Carrier’s greatest assets are the expertise, creativity and passion of our employees - and we’re excited for you to join the team.
About the role
Carrier Transicold is looking for a a highly motivated Aftersales Manager - Trucks & Trailers Refrigeration** to contribute to Spanish Management Team to further develop Business of Carrier Transicold España and design and improve internal processes to gain productivity improvement, customer and employee satisfaction.
As Aftersales Manager , you’ll provide leadership to the After Sales function, covering 24 h service, contracts & warranty management and technical support, to ensure customer satisfaction and loyalty.
Benefits
We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.
- Competitive salary and social benefits package
- Hybrid working model
- Have peace of mind and body with our health insurance
- Make yourself a priority with flexible schedules
- Drive forward your career through professional development opportunities working for an internationally renowned company in the industry
Requirements : Do you boast a real strength as a change agent in a challenging environment? Then, this opportunity is for you!
To be successful in this role you’ll have:
- Technical and / or Business Background - Engineering and/ or business administration
- 3- 5 years of experience and knowledge of the Aftersales management (repairs, maintenance, service network), preferably in the same industry
- International working experience preferred
- Experience and skills leading teams
- Strong communication and interpersonal skills, and customer-oriented attitude
- Fluent speaking and writing in English and Spanish is required (minimum B2)
- Willingness to travel (25-30% of time)
- Valid EU work permit
Responsibilities
As a Aftersales Manager you’ll be responsible for managing the Aftersales function, including:
- Hot line: Internal (sales, logistics, parts); Field network; Customers (BB, End users...)
- Warranty: Control and monitor warranty activities; Data base Input (TEMP: Mar); Follow-up parts return, MPR; Control commissioning
- Goodwill: quote repair & estimate if justify, for the commercial dept.
- Field Communication: Technical Advance warnings & DOA; Claims; Repair when maintenance; Fleets follow up; Urgent recall
- 24 Hours service: Statistics; Feed back to field
- Field test management: On fleet; On bodybuilder
- CTE partners administrator
- Aftermarket P&L reporting
- Forecast reporting
- Closing management: Check prevision of invoicing, credit note of commissioning, goodwill and warranty activity
- Communication with other Carrier Transicold entities: Inter-company invoicing; guarantee of payment out of 24hours service; Technical issue; Foreign customer claims
- Communication with CTI, CTE & Kit dept
- EH&S first aid member
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way .
Join us and make a difference.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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