Customer Success Representative (French Speaking)

The Opportunity This role is Hybrid Are you hungry, humble, honest, with heart? If so, join us as a Customer Success Representative at Nutanix and become part of a team revolutionizing the way companies work with Enterprise Cloud Technology. As a top candidate, you will have the opportunity to deliver exceptional customer service, drive product adoption, and maximize customer value, all while working with a collaborative and supportive team. Customer Success at Nutanix The Customer Success Representative will be part of the Nutanix Customer Success team. This team works closely with internal functions such as Global Sales, Marketing, Channel, and Support. They also have access to the Nutanix customer, partner, and distributor community in their region. The team focuses on product adoption, renewals, retention, and revenue growth. They maintain a consistent cadence of client-facing activities, develop long-term plans with customers, and manage project adoption and implementation plans. The team collaborates with Engineering and Services teams to resolve post-sale implementation issues and engages with theater leaders for executive level engagements. Your Role Maximize the success of Nutanix’s French customers across EMEA through proactive engagement and support. Attain a minimum of 100% of goals for customer check-ins, customer adoption, and renewal rates. Maintain timely and accurate records of all customer interactions and data.Act as the customer’s advocate engaging other departments within Nutanix when necessary and ensuring successful resolution.Maintain a high level of daily activity including customer and internal calls, meetings, and customer research. What You Will Bring Experience in high-tech customer-facing roles such as Customer Success, Technical Support, or Sales.Fluent in French and English. Experience working with software subscription customers. Proven track record of overachieving in a sales metrics-driven environment.Knowledge of data centre technologies such as virtualization, storage, servers, security, Cloud, and networking would be desirable. About the Team Meet the hiring manager, Mauricio Gonzalez - ; Since 2020, Mauricio has been an integral part of Nutanix, drawn by the allure of a burgeoning cloud computing company with a stellar team, aligned values, and endless growth opportunities. Starting his journey as part of the Inside Sales team, Mauricio steadily progressed to the role of Senior CSR and eventually assumed the mantle of Manager Customer Success.Before joining Nutanix, Mauricio honed his skills in healthcare IT at Siemens and ED Diagnostics, as well as gained valuable experience in the banking sector with Bankinter and Scotia Bank. His decision to join Nutanix was fuelled by the company's trajectory amidst the dynamic landscape of cloud computing, where Nutanix stands as the epitome of simplicity in the face of cloud complexity and IT challenges.Mauricio's ideal candidate is one who shares his passion for customer success, possesses an insatiable hunger for growth, and exhibits unwavering passion for both IT and sales.Beyond his professional endeavors, Mauricio takes pride in his roles as a devoted husband and father to two boys. Having resided in three different countries, Mauricio thrives on exploration and embraces new challenges as opportunities for growth and learning. Benefits Great earnings potential (with achievable targets and uncapped commission, tied to accelerators).Work in our new sales hub in Barcelona and play a part in helping grow the office. Attractive additional benefits (stock plan options, health insurance, pension, vacation, Great growth potential. A place where you can make your mark and advance your career. How We Work The Inside Sales team is a fully hybrid team. You will spent time working from our new Barcelona office and from home, you will feel connected to the team with our weekly meetings, 1-1s and daily slack (instant messaging) chats. --