UA-905 | Customer Success Manager

UA-905 | Customer Success Manager Madrid, Community of Madrid UA-905 | Customer Success Manager
Madrid
Madrid, Community of Madrid, ES

Skeepers is the European leader in shopper engagement solutions. We provide a fully integrated one-stop-shop UGC suite for brands to bond with consumers, amplify reach, boost engagement, drive sales and customer retention. More than 8, 000 clients across the globe use our AI-based solutions to generate millions of dollars in additional sales annually. Our commitment to provide brands and consumers with trusted, authentic experiences and technology innovation has made us the UGC solution of choice for some of the world's biggest and leading brands. As a European company with 450+ employees globally, Skeepers is headquartered in France, and has offices across Europe and the Americas. For more information,
visit To support our growth ambition and the teams across multiple geographies, we are looking for new talent ready to make a difference. As CSM at Skeepers, you will be responsible for a portfolio of 30-40 named accounts. Your mission is to maximize the satisfaction and the success of Skeepers' customers: "adoption", "value", "impacts" must drive your actions and your behavior. Responsabities:All along the Customer Journey, you will be responsible for: Establishing meaningful customer relationships from day 1 : you are the best partner of your customer Building a Success Plan aligned with client business objectives and defining Success KPI Organizing regular Business Reviews to review the Success Plan and define the next goals Helping key stakeholders understand the value they are receiving from Skeepers' platform Sharing best practices, product roadmap and features which contibute to a better usage Managing the balance between the Vision and the operational plan Collecting data and information to measure the satisfaction and the success (CSAT, NPS, ROI, etc)
Transforming your customers in active references and Ambassadors Internally, you must be seen as a customer advocate by: Analyzing the customer data in order to optimize your activities and priorities efficiently Securing - derisking- renewals Detecting upsell or cross-sell opportunities for the Sales team Providing information and details on specific customer cases to the Marketing department Giving feedback about customer needs to the Product team Acting as a model for our more junior CSM and newcomers Welcome soon at Skeepers ? RequirementsYou will be the ideal candidate if you look like this profile: At least 5 years of experience in a similar position Experienced in SaaS environment (ideally in CRM or CX)
Used to deal with key accounts and with C-levels Autonomous and organised in the management of a portfolio of key and multi-solution clients Data and process oriented in the use of a CS platform (such as Planhat) Proactive, willing to learn but also to share, impactful Great story teller and a good team player Benefits A department at the forefront of innovation in Marketng technology. A passionate team with deep-rooted industry experience that will enable you to rapidly develop your skills. The opportunity to play a strategic role within a dynamic structure in an innovative and market-competitive industry. Acess to meal vouchers, health insurance and public transportation benefits You'll have 23 vacation days, plus 24th, 31st of December and San Publicito are off Fridays afternoons are off and during July and August we have a reduce timetable Central Madrid office located an 3-minute walk from Retiro Park

Welcome to hacendo.com kitempleo. es asks for your consent to use your personal data to:

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UA-905 | Customer Success Manager
Madrid
Madrid, Community of Madrid, ES

Skeepers is the European leader in shopper engagement solutions. We provide a fully integrated one-stop-shop UGC suite for brands to bond with consumers, amplify reach, boost engagement, drive sales and customer retention. More than 8, 000 clients across the globe use our AI-based solutions to generate millions of dollars in additional sales annually. Our commitment to provide brands and consumers with trusted, authentic experiences and technology innovation has made us the UGC solution of choice for some of the world's biggest and leading brands. As a European company with 450+ employees globally, Skeepers is headquartered in France, and has offices across Europe and the Americas. For more information,
visit To support our growth ambition and the teams across multiple geographies, we are looking for new talent ready to make a difference. As CSM at Skeepers, you will be responsible for a portfolio of 30-40 named accounts. Your mission is to maximize the satisfaction and the success of Skeepers' customers: "adoption", "value", "impacts" must drive your actions and your behavior. Responsabities:All along the Customer Journey, you will be responsible for: Establishing meaningful customer relationships from day 1 : you are the best partner of your customer Building a Success Plan aligned with client business objectives and defining Success KPI Organizing regular Business Reviews to review the Success Plan and define the next goals Helping key stakeholders understand the value they are receiving from Skeepers' platform Sharing best practices, product roadmap and features which contibute to a better usage Managing the balance between the Vision and the operational plan Collecting data and information to measure the satisfaction and the success (CSAT, NPS, ROI, etc)
Transforming your customers in active references and Ambassadors Internally, you must be seen as a customer advocate by: Analyzing the customer data in order to optimize your activities and priorities efficiently Securing - derisking- renewals Detecting upsell or cross-sell opportunities for the Sales team Providing information and details on specific customer cases to the Marketing department Giving feedback about customer needs to the Product team Acting as a model for our more junior CSM and newcomers Welcome soon at Skeepers ? RequirementsYou will be the ideal candidate if you look like this profile: At least 5 years of experience in a similar position Experienced in SaaS environment (ideally in CRM or CX)
Used to deal with key accounts and with C-levels Autonomous and organised in the management of a portfolio of key and multi-solution clients Data and process oriented in the use of a CS platform (such as Planhat) Proactive, willing to learn but also to share, impactful Great story teller and a good team player Benefits A department at the forefront of innovation in Marketng technology. A passionate team with deep-rooted industry experience that will enable you to rapidly develop your skills. The opportunity to play a strategic role within a dynamic structure in an innovative and market-competitive industry. Acess to meal vouchers, health insurance and public transportation benefits You'll have 23 vacation days, plus 24th, 31st of December and San Publicito are off Fridays afternoons are off and during July and August we have a reduce timetable Central Madrid office located an 3-minute walk from Retiro Park

Welcome to hacendo.com kitempleo. es asks for your consent to use your personal data to:

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Information about your activity on this service (for instance, forms you submit, non-advertising content you look at) can be stored and combined with other information about you (such as your previous activity on this service or other websites or apps) or similar users. This is then used to build or improve a profile about you (which might for example include possible interests and personal aspects). Your profile can be used (also later) to present content that appears more relevant based on your possible interests, such as by adapting the order in which content is shown to you, so that it is even easier for you to find content that matches your interests.

Use profiles to select personalised content

Content presented to you on this service can be based on your content personalisation profiles, which can reflect your activity on this or other services (for instance, the forms you submit, content you look at), possible interests and personal aspects. This can for example be used to adapt the order in which content is shown to you, so that it is even easier for you to find (non-advertising) content that matches your interests.

Information regarding which advertising is presented to you and how you interact with it can be used to determine how well an advert has worked for you or other users and whether the goals of the advertising were reached. For instance, whether you saw an ad, whether you clicked on it, whether it led you to buy a product or visit a website, etc. This is very helpful to understand the relevance of advertising campaigns.

Information regarding which content is presented to you and how you interact with it can be used to determine whether the (non-advertising) content e. g. reached its intended audience and matched your interests. For instance, whether you read an article, watch a video, listen to a podcast or look at a product description, how long you spent on this service and the web pages you visit etc. This is very helpful to understand the relevance of (non-advertising) content that is shown to you.

Understand audiences through statistics or combinations of data from different sources

Reports can be generated based on the combination of data sets (like user profiles, statistics, market research, analytics data) regarding your interactions and those of other users with advertising or (non-advertising) content to identify common characteristics (for instance, to determine which target audiences are more receptive to an ad campaign or to certain contents).

Information about your activity on this service, such as your interaction with ads or content, can be very helpful to improve products and services and to build new products and services based on user interactions, the type of audience, etc. This specific purpose does not include the development or improvement of user profiles and identifiers.

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Data collected and processed: Device identifiers, Non-precise location data, IP addresses, Probabilistic identifiers, Privacy choices, Browsing and interaction data, Users’ profiles

Data collected and processed: Device identifiers, Precise location data, Non-precise location data, Device characteristics, Authentication-derived identifiers, IP addresses, Probabilistic identifiers, Privacy choices, Browsing and interaction data

Data collected and processed: IP addresses, Probabilistic identifiers, Browsing and interaction data

Data collected and processed: Device identifiers, Precise location data, Non-precise location data, Device characteristics, IP addresses, Privacy choices

Data collected and processed: Device identifiers, Non-precise location data, Device characteristics, Authentication-derived identifiers, IP addresses, Probabilistic identifiers, Privacy choices, Browsing and interaction data, Users’ profiles, User-provided data

Data collected and processed: Device identifiers, Precise location data, Non-precise location data, Device characteristics, IP ad

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