Team Manager - Bank Norwegian

Have native level Norwegian, Swedish or Danish language skills alongside a high level of written and spoken English. Additional language skills in Spanish would be a bonus. - Be able to show at least 2 years management or proven leadership experience, ideally in finance or banking. - Have Banking/Finance experience, a related degree and skills which will be highly beneficial - Demonstrate business and process - flow skills. - Have worked in a Contact Centre environment and have a passion for the delivery of first-class customer service and B2B fulfillment ambitions. - Be experienced in managing relationships at all B2B levels across diverse cultural backgrounds. - Possess a “can do” attitude, be highly organised and be able to prioritise tasks. - Understand how strong communication and listening skills can develop the very best customer service teams. - Be comfortable under pressure and working to deadlines - Able to work alone as well as part of a team - Be proficient with various IT packages (including MS Office) in order to produce reports etc. - Offer spotless history of economic records. Key responsibilities: - Fulfilling KPI/performance targets through established processes - Ensuring B2B and Quality compliance - Forward planning and resulting implementation - Meeting all legal standards and all Webhelp administrative requirements - Supporting Team Leader and support functions to enable them to succeed in their day-to-day work. - Forward planning and implementation for ongoing improvement within the project. Your work day will be a combination of in our office (which has space for 800 employees) and home-based. You will become part of the Webhelp family, working for the biggest BPO company in Europe. The role offers: - Attractive salary and bonus scheme. - A modern and multi-national work environment. - Real career opportunities in a professional organization. - Full Spanish contract from day one. Start date: As soon as possible - Webhelp is a multinational Business Process Outsourcing company with its head office in Paris, France, that is making business more human for the world’s most exciting brands._ - By choosing Webhelp, you will be part of a community of over 100'000 game-changers from more than 190 locations, speaking more than 80 languages in 50+ countries._ - Join us at Webhelp you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive brands worldwide._ - Non-discrimination: Webhelp sees diversity as a resource and encourages all regardless of gender, age, religion, ethnic origin to seek employment with us_ Norwegian #Swedish#Danish