Voip Engineer, Premium Network Services Voip

Colt provides network, voice and data center services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. LI: DNI Key Accountabilities: Troubleshoot, diagnose and resolve faults for VOIP and TDM services according to product SLAs, up to 3rd Level Support. : Able to check the call flows of customer traces and should have clear understanding of the concepts : Knowledge or experience with interfacing into Optical and Ethernet: based Networks would be advantageous. : Have full knowledge of customers bespoke solutions and services. : Mentor a group of Lead Engineers on solutions and supported technologies. : Build and maintain working relationships with key interconnect partners and vendors. : Manage and coordinate tasks assigned to other teams, e.g. Technical Assistance Centre (TAC). : Maintain a clear and accurate record of events throughout a fault duration utilizing COLT internal company ticketing system and provide regular updates as and when required. : Identify, Plan and Implement solutions for re: occurring Problems on VOIP and TDM services. : Technically manage software upgrades in co: ordination with vendor and Colt teams involved. : Create technical documentation, Troubleshoot guides and Method of procedure to execute configuration changes. Required Experience: Direct experience in but not limited to the following: Excellent understanding of SIP trunking and Intelligent numbers services, includingvarious protocols, including SIP, RTP and RTCP, IP,C7 or ISUP. : Experience in diagnosing, provisioning and troubleshooting Sip trunking, and Intelligent numbers solutions across a pan European network. : Excellent knowledge of Voice services portfolio : Experience in working with global providers, NOC and 3rd Level teams for technical issues. Also good to have: Good understanding and proven troubleshooting experience in some of the following vendors and associated equipment: Ribbon, SBC (Session border controller), GSX,PSX, Nortel DMS, Confidencial EWSD, Cisco, Juniper (Routers) would be an advantage. : Experience with ITIL. : Scripting Required Soft Skills: A logical approach to fault finding and troubleshooting. : Ability to control and co: ordinate complex technical situations in a calm and professional manner. : Excellent customer facing skills, dealing with specialist requests regarding Overall Solutions and not limited to a single technology. : Customer focused and able to communicate effectively skills with all required parties including internal/external network partners and customers. : Fluency in English. What we offer: Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location. The company supports diversity and inclusion in the workplace and has signed Diversity Charter. In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognizes the importance of a work life balance. Some benefit examples are: Relaxed dress code : Two days annually to spend on volunteering opportunities : 39 hours working week and additional days off as per Colt own collective bargaining agreement : Benefit package that includes life insurance, private health i