Citizengo: Contact Center Agent, German

  • Madrid
  • Confidencial

Contact Center Agent : The Contact Center Agent reports to the Manager, Contact Center.Contact Center Agents are responsible for much of the direct communication with the millions of CitizenGOers worldwide. They share members' ideas, feedback and concerns with the rest of the team and encourage dialogue inside our community.The Contact Center Agent works closely with both CitizenGO's operations (correspondence) team and the campaigns team. The core responsibility of this position is managing all of the member correspondence for a specific language in a friendly, clear, and efficient way providing excellent service to our community, and ensuring that member subscription, donation, and campaign queries are tracked and resolved on a weekly basis.In addition, the Contact Center Agent may be asked to support our campaigns team with occasional translations for a specific campaign or website text. Contact Center Agent Responsibilities : Managing donations and volunteer requests from members speaking a specific language.Finding opportunities for strong campaigns raised by members.Contributing to the correspondence report with an overview of each week's correspondence in a specific language.Reporting tech issues, campaign feedback, and other member suggestions to the wider CitizenGO team.Assisting campaigners with translations of campaign materials or text to a specific language as needed. Contact Center Agent Requirements : Excellent written and oral communication skills in German and English.Strong computer skills. Google mail and Docs management experience preferred.Passion and commitment to human dignity, life, family, liberty, citizen empowerment, and social change.High professionalism, self-motivation, efficiency, attention to details and results-oriented delivery on short timelines; Ability to adjust quickly to changing conditions and requirements in an extremely fast-paced environment.Strong teamwork skills, comfortable in a highly collaborative team culture and a hierarchical team structure.