Customer Response Agent (Temporary)

At Vueling , we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life.

That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other.

We are one of Europe’s leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.

Job Purpose

You will be responsible for the Customer Journey operational supervision in real time, following the established procedures in the department, in order to ensure the delivery of a great experience to our customers.

Main Accountabilities

• Managing the Customer Journey from the iOCC, the Customer Response Agent role oversees:

• Manage passenger assistance in case of disruptions in the customer journey

• Prevent missed connections or overbookings support

• Send communications to customers and airports

• Manage daily request from authorities or airports.

Main Relationships

• Their main relationships will be with the Customer Response Team Leader, Customer Care and Ground Operations.

Education

• Degree in aeronautical management is a plus.

Experience

• Minimum 1 year of experience working at the airport as a ground handling agent, a travel agent or in customer service.
• Navitaire system (Skyspeed, GONOW, Skyport) or other bookings systems knowledge.

Competencies

• Booking’s system understanding and capacitation.
• Dynamic person who can work under pressure and under fluctuant working rhythm.
• Ability to adapt to new requirements in short time.
• Accuracy and attention to detail.
• Empathetic, patient, and supportive skills.
• Highly self-motivated and directed.
• Teamwork skills.

Languages

• English: B2 or higher
• Spanish: C1

Other

• Work in shifts from Monday to Sunday (H24)

Location

Barcelona

Level

Individual Contributor 6

Our benefits

Every single person who works with us is unique. And we want your experience of working at Vueling to be just as unique. Our employee benefits include staff travel, discounts, flexible working model and much more! Want to learn more? click here

We have won the award for the “ Best Low-Cost Airline in Europe 2021 ” at the Skytrax World Airline Awards, the world’s largest annual airline passenger satisfaction survey. We will continue to work hard to always offer the best customer experience!