Russian / English Gaming Support Agent Zamora

  • Zamora
  • Confidencial

Descripción de la oferta Proceso de selección continuo

Funciones We love geeking out and gaming as much as you do. Join 5CA and help us continue building on the principle of Gamers Helping Gamers: connect with your fellow geeky agents, work comfortably from your own home, and discover what IT is like to provide support for some of the most popular games in the world. As a player support agent, your duties will include but not be limited to:

  • Handling customer support and live chat no phone calls by doing things like Help players with account issues compromised accounts, updates, etc. Resolve issues regarding refunds, purchases not going through, etc. Assist players resolve technical problems with the game Answer gameplay inquiries and helping sort out gameplay issues Check updates & newly released content for the game youre supporting Take assigned training modules to help you improve even further in your job Attend your weekly meeting with a team of 1015 fellow agents and your manager In short, you will be responsible for helping players of this popular video game resolve their issues and continue enjoying the game that they love. And don't worry You will start your first weeks at 5CA going through training with your fellow new agents, to make sure you are prepared for the challenges ahead. And, of course, you will be paid as if you were already working, during your training. Working from home Working from home is an adventure that you will love taking part in. Whether you just don't like sitting in an Office 8 hours a day, dislike the commute, or you just want to spend more time at home

Working remotely is the perfect way to work in our current, digital world. Requisitos : You speak Russian at a near native level. You speak English at an advanced level. You are available to work fulltime and in a fixed schedule You have indepth knowledge about gaming and you love anything related to video games You own a PS4, Xbox One, or a modern gaming PC/laptop You are a fast learner, you take initiative and are awesome at troubleshooting You have a dedicated quiet workspace, located within your own residence Experience in a Customer Service environment or an international business setting is a plus PC requirements: An internet speed minimum of 2,0 Mb/s download and 1,0 Mb/s upload internationally. A minimum of 8 GB RAM memory Your computer should run at least a 64bit version of Windows or newer, or a recently released version of macOS A Core i5 processor 2,8 GHz or faster, or better/ similar, max. 3 years old. An Nvidia GTX 660 Graphics card or better/ similar. A smartphone usable for twofactor authentication that runs at least: Android 6.0 or newer Apple iOS.0 or newer Se ofrece

A position at a fastgrowing company with ambitious Alevel clients. A casual, international environment where youll work with people from over 40 different nationalities. Flexibility; working remotely means being able to work from anywhere in the world. No time wasted commuting Importante empresa home and work. Topnotch tools, training, and colleagues. Área Puesto

Atención al cliente Customer Service Representative Categoría o nível

Empleado N Vacantes