Salesforce Service Lead

  • Sevilla
  • Sdi Digital Group

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for Salesforce Service Lead.

Main responsibilities :

  • Provide support in Pre-sales tasks for assigned accounts : Solution design, estimation, planning, and assumptions.
  • Share with the service team the client's vision, goals, and expectations.
  • When there's a dedicated team, allocate and supervise their tasks, managing assignments, vacations, and absences during the service.
  • Manage service progress to ensure deadlines, scope, and budget are met.
  • Facilitate change requests to ensure all parties are informed about schedule and budget impacts.
  • Provide visibility of service progress to the client and the Client Lead. Lead follow-up meetings.
  • Alert operations management about potential deviations.
  • Supervise all incoming and outgoing service documentation.
  • Lead the resolution of problems arising from service evolution.
  • Pursue customer satisfaction regarding the service.
  • Ensure service objectives are met. Subsequently evaluate the service and identify successful and unsuccessful elements.
  • Responsible for sending customer satisfaction surveys regarding the service.
  • Identify potential Up & Cross Selling opportunities for the account.

Mandatory Skills :

  • At least 3 years of experience as a Salesforce Consultant or similar role.
  • Experience working with Agile methodologies.
  • Strong communication and presentation skills
  • Intermediate-High Level of English (reading, writing, listening and speaking)

What do we offer

  • Permanent contract.
  • Flexible Schedule. We make it easy. Balance your professional and personal life.
  • Certifications plan. Improve your skills and get the official certificate from our main partners.
  • Home Office. You decide and we support you.
  • Flexible retribution (public transport ticket, Ticket restaurant, ).
  • Health insurance.
  • OMEGA in action. Our commitment to a better society is not just an intention
  • Professional development : Evolve, grow and get where you want to go.

About us

We are a digital global company whose mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics or #Marketing.

We target companies from different fields such as : #Retail, #LifeandSciences, #Manufacturing but also #Education, #NonProfit, #NGO etc.

We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 480 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what it does.

Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner.

Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values : #Talent, #flexibility, #commitment and #innovation.

We bring them to everything we do. #TogetherWeGrow