Customer Payments Analyst

Ebury is a hyper-growth FinTech firm, named in as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. Customer Payments AnalystEbury León - 4 days in the office Department: Operations - Customer Payments Responsibilities: Instruction and verification of client payments, in accordance with internal processes and in line with internal SLAsCompletion and verification of payment beneficiaries, in accordance with internal processesComplete allocated tasks with focus, and in a timely mannerCommunicate the status of tasks to colleagues, supervisors and managers, and escalate problems swiftly, as neededManagement of payment issues and queries relating to SWIFT and domestic payments, including processing of SWIFT query messages (MT, MT, MT/6 and MT), in line with internal processes and SLAsInvestigate non-received, short or returned payments, and process or escalate as required, in line with internal processesProcess payment returns and rejections, in line with internal processesCheck and confirm status of payments in third party banking and payment platforms, including SWIFT GPIReconciliation of client funds and outbound payments sent and received across Ebury’s network of bank accounts, across all back office systems, in accordance with internal processesInvestigation of unallocated and/or non-received funds, and rejection or escalation as requiredFunding client trades, where manual funding is requiredVerification of remitter bank account dataAssign currency accounts to clients as requested, and in accordance with internal guidelines Requirements: Solid understanding of different payment clearing schemes in the different jurisdictions in which Ebury operatesAt least 1+ years of relevant experience in Fintech / International Payments or similarGood knowledge of SWIFT in a cross-border payments context, including MT message typesBasic understanding of FX products offered by Ebury, including spot, fixed forward, window forward and non-deliverable forwardProactive, with the ability to work within strict time-frames and under pressureDiligent, with good attention to detailEffective research skills with an ability to find solutions independentlyGood communication skills, both written and verbalCo-operative, and comfortable working in a team environmentCurious and eager to learn, and actively asks questions to confirm understanding of processes and proceduresMotivated, with a desire to make Ebury a success #LI-GC2#LI-Onsite