Collections Specialist - German Speaking (m/w/x)

About GroverUnlock the future of tech with Grover! We're revolutionizing access to cutting-edge technology, offering affordable and sustainable solutions through flexible tech rental subscriptions. No deposits, no commitments—just the latest tech on-demand, exactly when and where you need it. Join us in transforming the tech landscape across Germany, Austria, Spain, and The Netherlands. Your journey to limitless possibilities begins with Grover! Our Mission & VisionTo date, Grover has circulated over 1.2 million devices, employs over 400 people, and stands as one of the fastest-growing scale-ups in Europe. We hit Unicorn status in 2022, and are scaling internationally! We're proud to champion a more sustainable way to use tech. With an average of 3-4 rental cycles per device depending on the category, we estimate that the rental of our portfolio from 2015-2021 resulted in 160,000 fewer e-waste products and about 250 tons of e-waste. To continue this incredible adventure, we are looking for aCollections Speciaplist - German-speaking, full-time to join our talented team remotely from Spain. What you will contribute: Contact customers in our German and Austrian markets via phone and email to inform them of overdue payments Advise customers on their various payment plan options and negotiate the most suitable payment plan Respond to customer queries Escalate complex cases Be the liaison between the business, customers, and external agencies Interact with other departments to find the best solutions What you bring: Ideally a first experience in Debt CollectionFluent in German and good English skills Customer service orientation with a proactive attitude Excellent communication and negotiation skills Basic understanding of accounting principles Ability to multitask and work with targets and tight deadlines Experience with MS Office and Salesforce is a plus ❤️‍ What you will love about us: 28 days of paid vacation, plus another additional day after 3 & 4 years Online Mental Wellness support with NilohealthUrban Sports Club or ClassPass Corporate DiscountAnnual learning budget of 1000€ 1 Paid Volunteering Day per Month Fully covered medical insuranceExclusive Grover Tech discount for you & your loved onesA diverse global team of 72 nationalities (and counting!) - genuinely the nicest group of colleagues who will soon become friends Embark on a rewarding journey with the Grover Rocketship, where your impact is felt, and together, we cultivate a more circular world.