Spanish Speaking Live Chat Agents - Work From Home

Requirements : Requirements:

• High school diploma or equivalent required; some college coursework preferred.
• Previous experience in customer service, sales, or a related field preferred.
• Excellent verbal and written communication skills, with the ability to type at least 20 words per minute.
• Strong problem-solving and decision-making skills, with the ability to work under pressure and handle difficult customers.
• Experience with live chat platforms and customer relationship management (CRM) software is a plus.
• A positive attitude and a passion for providing exceptional customer service

Responsibilities :

• Respond to customer inquiries in a professional and courteous manner through our live chat platform.
• Provide information about our products and services, and assist customers with any questions or concerns they may have.
• Address and resolve customer complaints, and escalate issues as needed to a supervisor or manager.
• Accurately document all customer interactions and maintain detailed records of customer inquiries and concerns.
• Collaborate with other team members and departments to ensure a seamless customer experience.
• Stay up-to-date with product knowledge, promotions, and industry trends in order to provide accurate and helpful information to customers.
• Read, and write English on at least B1/B2 level.

Benefits : The client offers competitive pay, benefits, and a supportive and dynamic work environment.

You will be working from home, and you can set your own working hours. Part time is also possible.