Customer Representative - French Market

Description

Your main mission will be to ensure a quality remote customer relationship that meets expectations.

• Management of reservations (modification, cancellation or creation of new reservations)
• Manage the back-office of reservations (issuance, modification and cancellation of reservations)
• After-sales service (litigation and compensation management)
• Manage and manage the administrative process (invoicing, written communication, travel documents)

In short, you are a customer advisor, Ambassador of customer satisfaction!

By what means?

We offer :

• Full-time (39 hours/week) and long-term contract
• Schedule (rotative): Monday - Saturday from 09:00 to 20:00
• Salary: 17.000 euros gross/year + up to 4.800 euros gross/year
• Internal Development Program
• Opportunity to join an international team
• Start date: Immediate
• Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in pro-portion to time worked)*

Requirements :

• Yourself! With interpersonal skills, good listening skills and a sense of service!
• Native level speaker of French and fluent in English.
• We will appreciate you as caring, empathetic, curious and dynamic!
• A good team spirit, a taste for challenges and challenges will come in handy on a daily basis!
• You demonstrate good oral and written expression.
• You demonstrate an ability to adapt.
• You must be IT literate in order to easily handle our tools.
• Previous experience as a travel agent is an asset and knowledge of GDS tools (Saber, Amadeus, Galileo) is a plus.

Come join us to contribute to our collective success!

• The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

RRQ22-006817-1-FRANCE