Customer Operations Manager

At Vueling , we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life.

That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other.

We are one of Europe’s leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.

Job Purpose

The Customer Operations Manager manages the disruptive operation on site.

Activating communication to affected customers, airports and the Customer Care area.

Reporting to the Head of Customer Care, the main objective of the position is to lead the team in charge, implementing and developing processes that contribute to the deployment of new digital capabilities in the operation.

Main Accountabilities

• Management of disruptive situations (strikes, airport closures, massive cancellation of flights, etc).
• Management of hotels, vouchers, transportation, etc.
• Lead the relationship with the business areas involved, maintaining and coordinating the necessary actions.
• Ensure the consistency and homogeneity of the team.
• Control and management of periodic actions ensuring the deadlines set.

Main Responsibilities - Tasks

• Planificación y coordinación del equipo a su cargo.
• Informes diarios y periódicos de la actividad del equipo.
• Control, seguimiento y colaboración con otras áreas y proveedores de servicio.

Education

• University degree. Experience
• Minimum 2 years in the aeronautical sector or airport.
• Minimum 1 year of experience managing teams.
• Valuable knowledge of technological management tools (CRM Salesforce, Navitaire, Aims).

Competencies

• Prioritization of various tasks and handling of multiple projects simultaneously.
• High analytical capacity.
• Ability to work in a fast-paced and demanding environment.
• Agile in decision making.
• Capacity to work under pressure.
• Leadership and team management.
• Organization and planning.

Languages

• Spanish (Native/Bilingual).
• English (C1).

Other

• Availability to travel. Location

Barcelona. Level

People Manager 4.

Our benefits

Every single person who works with us is unique. And we want your experience of working at Vueling to be just as unique. Our employee benefits include staff travel, discounts, flexible working model and much more! Want to learn more? click here

We have won the award for the “ Best Low-Cost Airline in Europe 2021 ” at the Skytrax World Airline Awards, the world’s largest annual airline passenger satisfaction survey. We will continue to work hard to always offer the best customer experience!