Technical Presales Lenovo Isg

Are you ready to make a BIG impact with TD SYNNEX?

In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.

Job Purpose : Responsibilities :

• Ability to work with sales team to support the design and configuration of vendor solutions (e.g. define a Bill of Materials for use by sales team) to meet customer requirements
• Provision of an outstanding quality of service and meet predefined customer service level agreements (SLAs)
• Use internal and vendor tools to generate accurate bill of materials on a timely basis to serve resellers and their customers and other Tech Data sales teams
• Ownership of assigned Request Manager resolver group
• Respond quickly to queries or customer care issues
• Communicate product and technology information to educate internal and external audiences
• Deal with product/solution enquiries from internal/external sales, vendors and resellers
• Maintain peer-level technical contacts in assigned vendor
• Work towards the required level of technical knowledge in product or technology group and the achievement of any vendor related accreditation
• Assist the Business Solution Centre (BSC) to support sales activity and improve partner utilisation rates
• Opportunity to deliver basic post-sales implementation services
• Develop Product knowledge to a competent technical level in line with vendor/business expectations

Knowledge Skills and Experience :

• Effective oral and written communication skills.
• Strong attention to detail, priority management and planning skills.
• IT industry knowledge - Channel, Vendors, Competition and End User is desirable but not mandatory depending on seniority of role.
• Existing knowledge of storage and hiperconverged infraestructure portfolio is desirable but not mandatory depending on seniority of role.

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