Customer Service Specialist, English (Service)

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. ​We are hiring for a Customer Service Specialist with native level of English to be part of the Industrial Solutions Customer Service team located in Terrassa, Barcelona.In this position, the selected candidate will be handling customers' purchasing orders and developing strong relationships with the assigned accounts, to support the sales team to continue market growth in the UK & Ireland.This role is best suited for candidates with strong communication and administration skills & the ideal candidate will have previous experience in customer service, administration, or logistics.Key Responsibilities:Process, monitor, and follow-up customers' purchasing ordersEnsure effective service and administrative support for the assigned customerProvide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepanciesManage invoice creation, corrections, and the return of the material activitiesReceive and process customer inquiries on standard pricing, lead-time, products, and availability, through an efficient and friendly communication with customers, to maintain excellent customer relationshipsCoordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activitiesRelevant Experience and Skills:Minimum of 1 year of experience in customer service, administration, or logisticsWorking knowledge of MS Office packages and OutlookKnowledge of Oracle R12, incoterms, payment terms and CRM are an assetNative level of English or C2 levelFlexibility, ability to multitask, to manage time and to adopt to changesPro-active attitude, ability to take decisions when necessary, and to be a time playerWhat can we offer? Permanent contractInternational work environment with internal growth opportunitiesFlexible work schedule (7.30 - 9.30 to 16.30 - 18.30)Hybrid model (3 days of remote working per week)Shuttle bus from Plaza España (Barcelona city) to our office (Terrassa)Attractive compensation package (including meal allowance & telework expenses)Presential onboarding process for 2 months periodSocial benefits are offered after one year (including health and life insurance, and pension plan)Free coffee & fruit during office days, and Spanish lessons outside of working hours#LI-GP1