IT Support Lead - PageGroup SSC

  • Barcelona
  • -
  • Expertise and interest in Audio-visual and videoconferencing equipment|Spanish is not required

PageGroup SSC


* Demonstrate strong ownership on committed tasks.

* Responsible for managing escalations within the GTS Function Onsite scope.

* Responsible for monitoring service quality according to KPI's, creating reports, and data analysis.

* Proactively identify gaps, propose improvement actions, and explore solutions.

* Suggest or create valuable documentation articles.

* Input into team meeting agenda and coordinate operational tasks and BAU.

* Be available to support users and provide constructive feedback.

* Build profitable relationships with vendors and third-parties, with the ability to negotiate and procure, aligned with budget control.

* Maintain confidentiality when dealing with sensitive or personal issues.

* Participate in Interviews, lead operational meetings, and project management.


  • Food Voucher (1540 euros NET/year)
  • Health Insurance (Cigna)
  • Life Insurance
  • Gym discounts
  • Bonus
  • Fruit in the office
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