Customer Support Associate

Cledara is a fast-growing SaaS fintech that offers an all-in-one SaaS purchasing, management, and compliance platform for companies. We combine management tools for teams with a payments platform to deliver a solution for dynamic teams working in the subscription economy.

Think of us as a fintech wrapped into a powerful, yet simple to use and transformative SaaS tool.

We are backed by leading investors, including Techstars and Anthemis, and have received global recognition:

• SaaS Startup of the Year 2018 by SaaStock
• Top 5 female-founded SaaS companies globally by Microsoft's M12 Venture Fund and Melinda Gates' Pivotal Ventures
• FinTech 50 'Hot Ten' company in 2020 for being one of the fastest-growing fintech startups in Europe

We help companies in the UK and Europe become more successful users of SaaS by unifying and automating the whole SaaS journey in a business - discovery, purchase, management, and cancellation. We are growing very quickly and looking forward to having a passionate Customer Support Associate join our team.

Tasks

What you'll be doing :

• Monitoring Cledara's customer support channels and responding to customer queries in a way that inspires trust and peace of mind
• Reviewing customer onboarding requests and completing data entry into our compliance systems
• Help draft and implement guiding principles, processes, and tools for Cledara’s customer-facing operations
• Develop trusted advisor relationships with customers
• Identify opportunities to improve Cledara's product through collecting and understanding feedback from customers

Requirements :

• Excellent English, both written and spoken
• Strong verbal and written communication skills
• A customer-first mindset and communication style that makes customers feel as though you are their passionate advocate in the business
• An inquisitive approach to life - you seek to understand what people are saying in-depth, rather than making assumptions
• You are comfortable with rapidly changing environments, organized and resourceful
• 1+ years of experience in a Customer Support role for a B2B start-up
• Ideally, you have worked with Customer Support tools such as Intercom or Zendesk

Benefits : Stock options

Brand new Apple laptop

Regular social events and company offsites

Centrally-located offices in Barcelona (and London)

Healthy mind and body benefits, including :

• Health insurance
• Fitness budget
• Food budget
• Join a young tech company in a massive period of growth to accelerate your career and gain an incredible amount of experience in a short time
• Learn from some of the brightest people in the SaaS and Fintech industry
• Work with bright curious people
• Be challenged to stretch yourself to learn and grow
• Join a strong culture of openness & transparency

If you think your skills and experience match what we are looking for and you’d like to join one of the fastest-growing fintech companies in Europe, please get in touch!

For recruiters : we aren’t currently looking for additional support on this role and won’t be accepting any unsolicited CVs