Delivery, Associate, Customer Service, Dutch Speaker

Our story

At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team. Because transformation takes a workforce.

Associate JL1 - Delivery 1/2

I. GENERAL INFORMATION Role Profile

Job Level 1 - Associate - Operations Reporting To

Job Level 3 - Service Manager - Operations Direct Reports

None II. ROLE DESCRIPTION Overall objective of the Role

To contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required Main Responsibilities

Delivery Key responsibilities:

• Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs
• Use Payroll expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks
• Where applicable ensure Data Management is performed accurately and on time
• Ensure Tickets and Calls are responded within SLA timescales and to a high standard
• Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs
• Proficient in using systems and tools
• SOC Controls completed on time and with the necessary evidences
• All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
• Highlight to Service Manager any deviations from the standard scope of service - Ability to recognize and deal appropriately with sensitive and confidential information
• Successful completion of all learning objectives
• Time Recording to be completed accurately and on time
• Alight Security Standards are adhered and followed
• Contribute to team meetings and raise any issues immediately to your Service Manager
• Ensure you are up to date with all Alight announcements and communications
• Build good relationships with all lines of businesses where appropriate
• Update internal stakeholders, when needed, in a timely and accurate way
• Participates in projects and activities as needed and assigned Key Criteria to monitor performance
• Adherence to all Security and Compliance procedures
• 100% Attainment of customer SLA agreements
• Adherence to quality standards
• Demonstrate professionalism and act responsibly

Associate - JL1

Associate JL1 - Delivery 2/2

Alight Core

Competencies

• Be Accountable - Take advantage of the World of Opportunity and demonstrate personal

responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by

collaborating and sharing knowledge to accomplish personal and team results.

• Solve Problems - Be a resourceful problem solver by proactively identifying problems or

challenges in the workplace and put forward creative solutions to drive continuous improvement

• Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team

objectives and future personal career opportunities

• Be Client Centric - Actively responds to meeting the expectations and requirements of internal

and external clients. Ensure a balanced approach between client requirements and Alight

priorities

• Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success.

Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve

maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way

III. REQUIRED EXPERIENCE

Professional /

Job Experience

• Knowledge of MS Office tools such as Excel, Word, and PowerPoint
• Flexibility to support a global and fast paced environment
• Attention to detail
• Excellent written and verbal skills
• Self-motivated and a willingness to learn

Academic Degree

Education and

Training

Essential

• High school diploma or equivalent
• 1-2 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR

Consulting, HR Outsourcing or other corporate environment

• HRIS knowledge

Desirable

• Experience working with HR and payroll dataAssociate JL1 - Delivery 1/2

I. GENERAL INFORMATION Role Profile

Job Level 1 - Associate - Operations Reporting To

Job Level 3 - Service Manager - Operations Direct Reports

None II. ROLE DESCRIPTION Overall objective of the Role

To contribute and be part of the team responsible for the support and execution of pa