Italian Customer Service Representative - Google Ads Products

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for Customer Service RepresentativesResponsibilities Provide frontline service to customers and route their calls to the appropriate department Provide a friendly and efficient service in answering customer queries Ensure agreed KPIs are met Perform duties in a compliant manner in accordance with policies and procedures Develop and maintain a working knowledge of our products Requirements Native level of Italian Ability to speak and write English fluently Minimum of 2 years customer services experience, preferably in a similar industry Excellent customer focus and the ability to work to tight deadlines IT literate - Previous Salesforce knowledge an advantage Excellent time management & telephone etiquette Highly professional written and verbal communication skills Proactive, can work with minimal supervision Benefits Full-time contract (Monday to Friday, from 9.00 to 18.00) Salary: 17.923,96€ gross/year. This is a Hybrid working model in Barcelona. 1 week of initial training Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project) A permanent presence of coaches who will facilitate your personal and professional development Employment with the world's largest provider of contact center services Excellent work environment, great colleagues, social arrangements and personal development International business casual environment Permanent Contract Competitive Benefits package!