UQ208 | Harley-Davidson Brand Ambassador - Dutch/German Speaker

Who we are: CPM International has a global presence in over 30 countries.
We offer multilingual support in various languages tailor-made to the needs of our diverse markets.
We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity!
We welcome everyone & embrace unique styles.
Our accessible workplace fosters inclusion & empowers you to bring your whole self to work.
Join us & contribute to a vibrant & innovative culture!

Our Client: The Harley Owners Group (HOG) Brand Ambassador is the voice of Harley-Davidson HOG customers and HOG Members.

Role Overview: The Brand Ambassador role represents the brand and its values through every customer interaction and maximizes the HOG member experience. We are looking for a passionate and driven person that is always on the lookout for providing the best possible customer experience.

Core Values:
We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We're Curious: Proactive approach to problem-solving and a "can do" attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

What you will be doing:

1. Represent the H-D Brand and its values.
2. Assist & support customers with bespoke and exceptional service.
3. Answer customer telephone, email and post enquiries and escalate to relevant parties.
4. Manage the customer relationship focusing on developing and retaining customers and members.
5. Ensure an optimum customer experience through every customer interaction.
6. Process payments on behalf of HOG members.
7. Drive revenue opportunities through cross-selling and upselling where relevant.
8. Capture H-D customer and member feedback and report back to management for improved customer experience.
9. Accurately maintain and update HOG member records on Salesforce.
10. Communicate effectively and accurately to customers and HOG members to ensure high levels of customer satisfaction.

Requirements:
What skills & experience you will bring to us?

1. A fluent level of Dutch or German with exceptional grammar and spelling skills.
2. A high level of English (both written and spoken).
3. A fluent level of German is a plus.
4. Excellent written and verbal communication skills across languages supported.
5. Positive, enthusiastic, friendly personality, a natural communicator.
6. Strong listening and influencing skills.
7. Ability to perform under pressure and think quickly.
8. Ability to handle complaints and difficult customers.
9. Being passionate about motorcycles is a big plus!

Benefits:
What do we offer?
Start date: September 9th
Contract: Temporary 9 months (1-month probation period)
Full time: (39 hours/week)
Working days/Hours: Mon-Fri, 9am-6pm
Salary: €20,349.77 gross per year
Bonus of €600 after 6 months and then €125 additional per month after 12 months.
Paid bank holidays + 1 extra day in lieu.
Hybrid work model: Training: 2 weeks fully office based.
Office location: Barcelona (La Sagrera).
Other Benefits: Best-in-class people engagement activities and programs, ongoing training and development, and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
Employee Assistance Program - Free, confidential, and impartial guidance and support.
Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
Option to sign-up for Discounted Private Health Insurance.
Referral Program - Bring a friend and get a referral bonus.
Access to LinkedIn specialised training & courses.

Ready to Make a Difference?
Showcase your talent: Share your CV highlighting achievements and responsibilities.
Be you: No need for photos, age, marital status, or gender.
Our process: Submit CV, then email, phone screening, and video interview.
We're excited to meet you!

#wecare #wearecurious #weachievetogether