Operations Agent

Join our global TUI Musement Operations & Delivery Team in Alicante as an Operations Agent. You are responsible for communicating booking updates with our key excursion suppliers and destination teams to ensure a smooth Service Delivery operation. ABOUT THE JOB Ensure last minute operational changes are managed in detail and suppliers receive all the guests’ requests. Oversees and manage operational incidents and reviewing that there is no impact in the operation delivery. Maintain continuous communication with both internal and external stakeholders. Solving daily operational incidents relating to TUI Group package services including excursions and/or transfers to guarantee that our Service Level Agreements are met. Guarantee that all information of the operation is collected in a timely and efficient manner for invoicing purposes. Monitor that the terms and conditions of excursions meet the quality and operations standards agreed. Whenever required, coordinate tour guide assignments based on operational needs. ABOUT YOU Excellent communication skills, both verbal and written in English and Spanish is required. Other European languages would be advantageous. Great organizational skills and ability work in a fast-paced environment. Experience in the leisure and tourism industry - ideally in a booking admin position is desirable. Able to work in a flexible manner (including different shifts Monday-Sunday) Can solve problems independently and embrace our digital culture. Easily adapts to a variety of changes to ways of working and quickly learns new skills A collaborative and great team player ABOUT OUR OFFER Competitive salary and benefits as standard Cost of living Allowance Career progression opportunities in more than 50 countries worldwide Develop yourself as part of a friendly, richly diverse and virtual international team Exceptional approach to your learning - access to free learning platforms & language lessons TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group. We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA. TUIJobs #TUIMusement