Receptionist at Hotel in Salamanca

Sobre nosotros : Olala Homes is a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona. We are part of a Hospitality group that manages over 1200 short-term rentals, hotels, and other unique accommodations, as well as 10 restaurants, across multiple countries in Europe, Asia and the Middle East. Our mission is to provide our guests with unique hospitality experiences while promoting an efficient and sustainable way of travelling with style. Since our beginning in 2014, we’ve expanded our operations to 17 cities and are on our way to continue growing in different markets worldwide by offering travellers smart/digital and stylish accommodations and high-level service.

Tu rol : We are seeking a dynamic, creative and passionate Receptionist Customer Care agent to join our team in Salamanca. As a Receptionist Customer Care agent, you will be mainly responsible for the guest experience and reporting directly to Customer Care Supervisor.This is an excellent opportunity to gain hands-on experience in the vacation rental industry and be part of the fast growth of our company.

Responsabilidades :

• Welcome guests in a cordial and professional manner upon arrival at the hotel.
• Provide professional, prompt, and friendly guest support by listening to guests and responding in a way that exceeds their expectations.
• Manage the check-in and check-out process for guests efficiently and accurately.
• Provide detailed information about hotel amenities, local attractions and activities.
• Manage reservations and cancellations, ensuring accuracy and precision in the hotel management system.
• Resolve guest problems and complaints in a prompt and satisfactory manner, ensuring complete guest satisfaction.
• Maintain a clean and orderly environment in the reception area.
• Collaborate to support operational departments, such as housekeeping, maintenance, and food and beverage, to ensure a smooth experience for guests.
• Perform basic administrative tasks, such as filing documents, maintaining up-to-date records, collecting payments
• Suggest innovative ideas to increase sales and improve customer experience.
• Work closely with the Customer Care team located in HQ, Barcelona, Spain.

For us, every day is filled with purpose.

Requerimientos :

• Previous experience in customer service roles, preferably in the hospitality industry.
• Excellent verbal and written communication skills in Hebrew and English; additional knowledge of other languages is an advantage.
• Familiar with Gmail, Slack, Google Drive, etc. (a big plus experience in Slack and Zendesk)
• Ability to work efficiently in a dynamic and multi-tasking environment.
• Passionate, proactive and hands on
• Flexible,resilient and adaptable to changes
• Strong organizational skills and attention to detail.
• Empathy while handling our guests
• Friendly, professional and customer service oriented attitude.
• Sense of urgency
• Take ownership of your role
• Confident working in cross-functional teams.
• Comfortable with fast pace environment
• Can do attitude, that´s the KEY!
• Good knowledge of computer systems and reservation software.
• Availability to work rotating shifts, including weekends and holidays.
• Self-starter, creative, thinking outside the box and willing to support expansion in a fast-growing environment.
• Passionate, proactive, hands on, dynamic and energetic
• Flexible,resilient and adaptable to changes
• Confident working in cross-functional teams.
• Comfortable in a start-up environment.

Diversidad y Sustentabilidad : At Olala Homes, we take pride in cultivating a vibrant and inclusive work environment that celebrates individuality and diversity. We believe that these are invaluable assets that fuel innovation, foster creativity and drive our overall success. Additionally, we believe in taking action towards curving the impact that our company has on its environments. This includes implementing energy efficient practices and engaging in community projects that promote cultural preservation among others actions.