TRICARE Beneficiary Service Representative - Rota

Are you looking for your next “great mission” professionally? Do you feel like you have more to give, want to learn new skills and be part of a team with a rewarding mission supporting our Active-Duty Military and their families? Leidos has the perfect job for you! Location: Rota, SpainThe BEST and BRIGHTEST come to Leidos, where we take pride in making a difference for every person we support! Leidos offers great benefits: competitive PTO packages, 10 paid federal holidays, college tuition and technical certification assistance, on the job training support, paid parental leave, paid disability leave AND an incredible internal/external referral bonus program that rewards you for knowing and sharing great talent with us! As part of the Leidos team, you will provide Beneficiary education and enrollment support services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA) i. You will also provide specific services to all TRICARE eligible beneficiaries including customer support and assistance, beneficiary education, and enrollment support designed to assist DHA in operating an integrated healthcare delivery system for all eligible beneficiaries overseas. This great job opportunity makes a difference for so many of our valued military families!WHAT YOU WILL BE DOING:Verify benefits eligibility and process enrollments, disenrollment, portability transfers, and more using the Defense Online Enrollment System (DOES), Customer Relationship Manager (CRM) systems, etc.Register TRICARE beneficiaries in the Composite Health Care System (CHCS)Resolve enrollment discrepancies between systems, and run weekly reportsPerform individual and/or batch Primary Care Manager (PCM) changes, following the Military Treatment Facility (MTF) guidelinesProvide education on TRICARE resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries on the phone and in personCollect, process, retrieve, and disseminate transfer information to support the TRICARE active-duty portability/disenrollment processConduct briefings for In Processing, Out Processing, Maternity, and othersProvide basic claims support such as providing information on the status of claimsCollect and record Other Health Information (OHI) information into applicable systemsDetermine the appropriate assistance levels and when forward a call or refer as needed to address the beneficiary’s questionCollect and report information on daily activities performedComplete on a timely basis and comply with and all required HIPAA, Leidos, and other training and refresher coursesMaintain confidentiality and proper handling of Protected Health Information (PHI)Provide remote support to Leidos BSRs at other sitesAdhere to a business casual dress codeFACTORS FOR SUCCESS:High school diploma or GEDMust be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member or DoD employeeMust be a US Citizen to be considered for this positionBe eligible for and maintain ADP II/IT II clearanceThree years’ cumulative experience in the following areas:Experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environmentExperience in a medical or clinical environmentExperience with the CHCS or civilian healthcare computer system and in processing medical claimsExperience in a public environmentHOW TO STAND OUT FROM THE CROWD:Be fluent in EnglishProficient in written and oral communicationsPossess effective presentation skillsComputer literate with Internet research experienceProficient with Microsoft Office 2010 or later applications—Word, Excel, PowerPoint, and OutlookAbility to respond tactfully with people on the phone and in personAbility to work independently and under general supervisionExcellent organizational skills and time management skillsDetail orientedAbility to multitaskPREFERRED:Associate degree is preferredKnowledge of TRICARE Overseas programs, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and CHCS.Apply today to learn more about how you can support this worthwhile mission.Original Posting Date:2024-02-20While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.Pay Range:Pay Range $28,600.00 - $51,700.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.