IT Support Engineer

  • Tarragona
  • Appce

About Appspace : At Appspace, we're passionate about creating better work experiences for people everywhere, and we're looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you're at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that's helping people everywhere love where they work.

Your Role as a IT Support Engineer : A Day in the Life of a IT Support Engineer :

  • Provide support to customers and partners about functionalities or problems related the product Appspace

  • Manage the ticketing platform (Zendesk)

  • Assist Appspace installations and configurations

  • Issues and identify errors using logs and browser tools

  • Connect with customers and partners through shared sessions and calls to:

  • Replicate and diagnose issues properly

  • Explain functional scenarios

  • Internal testing of the product

  • Issues reporting and tracking together with the QA team

What You'll Need :

  • Outstanding level of English

  • Oriented to customer success

  • Technical background:

  • Experience with multiple browsers, HTTP

  • Windows O.S. knowledge

  • Knowledge of tools to diagnose like Fiddler, Postman..

Nice to Haves :

  • SQL language and management of SQL databases
  • Microsoft Azure management
  • Office 365 management
  • Zendesk management
  • Experience with Jira
  • SharePoint management and configuration
  • PowerShell language
  • JavaScript knowledge
  • 1-3 years of experience in a similar position
  • Professional studies or academic degree in Information Technology or related field

The Perks of Working for Appspace : For all our team members, we offer a variety of benefits from competitive salaries, employer paid medical, dental and vision coverage and mental health resources.

Additional perks include:

  • Flexible work schedules
  • Remote work opportunities
  • A casual dress work environment
  • 1/2 day Friday's
  • Reduced working hours in August
  • Gym allowance
  • Training allowance
  • Training days off

Disclaimer : Appspace Inc. is an equal opportunity employer. All aspects of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training are decided based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion or belief, marital status, sex, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation, or related medical conditions), gender, gender identity and/or expression, genetic information, sexual orientation, family or parental status, veteran status, or any other status protected under federal, state, or local laws.

Appspace is committed to creating a diverse and inclusive workplace and does not tolerate discrimination or harassment of any kind.