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The Western European Delivery Management is the entry point within the delivery organization towards the commercial team of the WEU Travel Resellers unit. The purpose of our team is to:
- Orchestrate and be accountable for all delivery activities, leveraging all delivery expert resources in different delivery domains, report and provide KPIs.
- Support the budget assessment set-up and execution within the delivery organization for the WEU Travel Resellers unit.
You will support the definition of the service portfolio and strategy and ensure its implementation within the delivery organization.
In this role you’ll:In the execution, the delivery manager:
- Be the entry point for the Commercial and Product Marketing (PMM) groups for the region on Delivery services.
- Be accountable for all the deliveries to customers in the region of all services in the service catalogue (standard products, bespoke development, consulting, and other services).
- Engage Delivery Domain resources, coordinates their activities, and provides reporting to ensure the delivery of Amadeus commitments.
- Manage the status of all deliverables, according to customer commitments and expectations. Communicates progress to the customer, ensures their adherence to the plan and follow up on delivery dates.
- Maintain documentation reflecting all functionalities delivered throughout bespoke solution to facilitate the reusability.
- Create, manage and keep updated a dashboard for the region in order to provide accurate status of all deliverables, including risk & issues.
- Provide a regular executive summary covering the risk/issues that need management attention.
- Act as prime point of escalation for all ongoing delivery issues.
In the pre-sales activities:
- Proactively manage the ongoing pipeline.
- Analyse customer ecosystem and service requirement during complex pre-sales activities.
- Assesses feasibility, requirements coverage, costs and timelines with Delivery Domains in case of complex solutions.
- In case of product gaps, reverts to PMM teams to manage the roadmap impact.
- Provide the delivery plan to PMM in case of complex solutions (solution scope, costs and timelines).
- Manage the implementations slots (internal SLT) and capacity for standard solutions.
- University degree in Computer Science
- Minimum 5 years of experience in the Travel Industry as Consultant or Project Manager
- Previous experience in Business Solution and/or Delivery Management
- Functional knowledge of Amadeus Sell Connect, robotic solutions, Web Services, Air content including NDC/LCC and/or GDS search, book and ticketing features
- Understanding of the travel agency business context and workflows.
- Languages: Advanced English, Spanish and French
What we can offer
An extensive range of benefits including:
- Be part of a multi-cultural team with international scope.
- Benefit from a permanent contract and a competitive employee benefits package such as pension plan, travel, life and healthcare insurance as well as lunch allowance.
- Skill development and career path.
- Experience in one of the world’s top IT companies.
- You will be based in Madrid Office (Hybrid Model)
A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
Application processThe application process is easy and fast. Create manually your candidate profile or uploading your CV/Resumé.
Are you the one we’re looking for? Apply now
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
About UsAt Amadeus we’re passionate about travel and technology and making travel simpler, smarter and smoother.
We're a diverse global team of over 18,000 professionals working together to solve the industry's toughest challenges and deliver exceptional customer experiences across 190 countries. And so can you!
Join us to add your voice to our diverse mix for better discussions, decisions and outcomes for everyone!