Customer Onboarding Engineer

Are you open to taking on new challenges in a SaaS company? We are Voxel, a world leader in the Tourism & Horeca sector, offering solutions in electronic invoicing, electronic payments and digitisation of the supply chain. :

• We are looking for a Customer Onboarding Engineer who will be responsible for ensuring the proper implementation of products and services and identifying areas for improvement to maximize customer satisfaction. You will be accountable for defining and implementing projects, ensuring customer satisfaction._

Your day-to-day :

• Analyze the functional and technical requirements of the clients and partners in order to improve their customer experience in the integration process with the Bavel platform.
• Analysis of the technical and functional compliance requirements for the countries in which Voxel operates.
• Manage integration projects of the customer’s ERP and Voxel platform.
• Improve onboarding processes.
• Lead technical projects managing internal and external stakeholders’ requirements.
• Execute and organize end to end testing and troubleshooting procedures and carry out analytical reports.
• Preparation of technical documentation for each project.
• Interact with the customer and partners on behalf of the organization.
• Manage and resolve customer requests and complaints.
• Active participation in product design and product development.
• Participate in technical pre-sales meetings to assist our sales team.

What are we looking for? :

• Engineering Degree (Computer, Telecommunications or others)
• Experience working in Software Implementation Projects
• Knowledge in project management and / or “Lean Management”
• Bilingual Spanish and English
• Focus on results and analytical mindset
• Highly organized
• Self-driven and proactive nature
• Excellent communication and interpersonal skills
• Demonstrate leadership qualities
• High computer literacy and ability to learn new software
• Experience in document creation
• Patient and active listener
• Passion for service

What are we looking for? :

• Permanent contract
• We are remote-friendly!
• Flexible timetable
• Medical insurance
• Extra vacation days
• Flexible compensation plan

and much more!

• Language classes
• Andjoy - Gympass
• Yoga and core classes at the offices
• Physiotherapy service
• Life coaching & psychology service
• Referral Program

About Voxel : At Voxel, we develop technological solutions for small and large companies with the aim of digitalizing purchasing, invoicing and payment processes. We are leaders in electronic invoicing and payment solutions in the travel and food & hospitality sectors at international level.

Voxel’s purpose is to promote the happiness of those that are part of our organization through personal and professional development, thus contributing to building a fairer and more sustainable society. Our purpose is implemented every day through our culture and our values: #PeopleFreaks #ChallengeManiacs #FUNtasticTeamPlayers and #ChangeLovers.