Customer Support and Operations Specialist

Who is TaxScouts? What's our mission? Let's face it - doing taxes can be a nightmare. It's a dreadful process that can scare the living daylights out of you, as our customers have described it. We're here to change that.Our mission is simple: we want to remove the stress, inconvenience, and cost from tax preparation for millions of taxpayers. How do we do it? By blending innovative technology with a network of experienced accountants you can trust.Founded in 2017, we've created a fantastic product that people genuinely adore (our Trustpilot rating is a stellar 4.9). Today, we're a diverse team of over 40 folks spread across the UK, Spain, and Estonia. We value fresh perspectives, and we appreciate those who ask questions that challenge assumptions, chart new directions, and enhance what we've built. We thrive on feedback, practice empathy, and don't shy away from humor.Our ultimate goal? To empower everyone to handle their taxes with ease and confidence.Who We're Looking ForLike most startup roles, this one will involve a mix of work!As an Ops & Support Associate, you'll be working closely with our customers and accountants to provide top-notch support and guide them through the tax-filing process. We're seeking positive, enthusiastic individuals who are eager to learn and want to join our early-stage startup.We're a small operations team, so we need proactive individuals who are ready to dive in headfirst and are passionate about delivering outstanding customer service. From day one, you'll need to immerse yourself in our company, build your knowledge of our platform, and even grow your own tax knowledge (Don’t worry, our friendly team will provide you with training!) Why You'll Be Excited About This OpportunityYou'll provide inbound customer support via email, phone, and live chat.You'll tackle a wide range of issues, from ensuring that every tax return is completed correctly to managing our relationship with accountant partners. No two problems are the same, and you'll have the autonomy to resolve them.You'll also participate in projects aimed at helping us build a bigger, better business. Plus, your insights and feedback will play a crucial role in improving our processes and product.We are excited about you because:You have strong communication skills.You are native in Spanish and proficient in English. We are an UK-based company, but we operate in Spain, therefore Customer Support is fully conducted in SpanishYour passion for technology and your desire to understand our product inside out will be your driving force.You possess strong customer empathy, meticulous attention to detail, and the ability to stay cool under pressure.You're a problem solver and a team player.You have previous customer service experienceYou must be based in MadridWhat We OfferWe take pride in crafting our work environment to suit our team's needs. While we're all about tailoring the experience, here are some perks that come with working at TaxScouts:Salary range €20.000-€24.000 per year based on experience28 Days of holidays + 1 additional day for every year of service2 “ME” days€300 Home office set up budgetCobee subscriptionQuarterly Wellbeing reimbursement (up to €100) for activities that directly relate to your wellbeing.Social and fun: annual company offsite and quarterly team eventsOffice exchange opportunities in London or/and Tallinn €500 Training budget to support your growth and developmentOffice located in the centre of MadridHybrid working between our office and home - two days a week in the office. Last but not least…You will:Work in a highly motivated, international team dedicated to solving real-world problems.Get exposed to the inner workings of a startup, giving your career a boost.Be part of a tight-knit team where you're never alone; we've got your back.Unfortunately, we are not able to offer employer sponsored work visas.